janreinar opened this issue on Mar 26, 2016 ยท 7 posts
janreinar posted Sat, 26 March 2016 at 9:26 AM
I try to made a purchase today. My card was charged but received a notice that the charge had been declined.
PrestonW posted Sat, 26 March 2016 at 9:50 AM
Hi,
Email store@renderosity.com with the order Id and we will look into it.
Regards,
Preston
janreinar posted Sat, 26 March 2016 at 10:03 AM
PrestonW posted at 9:55AM Sat, 26 March 2016 - #4262693
Hi,
Email store@renderosity.com with the order Id and we will look into it.
Regards,
Preston
I talk again with one card operator. It their falt sorry for that!
But when I try to use another it also declained probably due to the first error. But this card is operating normally. You must have blocked my account because the first error.
PrestonW posted Sat, 26 March 2016 at 7:11 PM
Hi,
Please try your order again. If it does not go through let me know and we will look into it further.
Regards,
Preston
janreinar posted Mon, 28 March 2016 at 7:45 AM
The same error. I made a purchase in OspreyPushing Site without problems just right now!
KristiS posted Mon, 28 March 2016 at 10:13 AM
Hi janreinar,
Can you please send me an email - kristis@renderosity.com and provide me with as much detail as possible as to what it going on so I can assist you?
I am sorry you are having trouble and I promise we will get this worked out.
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
janreinar posted Thu, 31 March 2016 at 8:14 AM
Check your email Kritis
