wholfe opened this issue on May 04, 2016 ยท 6 posts
wholfe posted Wed, 04 May 2016 at 2:09 PM
I keep getting error 12 when I try to process my order. I have plenty of money in my account, my address hasn't changed, and I have tried on both my computer and my phone, triple checking all numbers, but it keeps declining.
I even went over and spent 10 bucks on Daz just to make sure. I was hoping to get this done last night when oot's stuff was still on sale but was too tired by the time the site came back up. But either way, I really want these items, so take my money!!! 
Thanks bunches, G
wholfe posted Wed, 04 May 2016 at 2:10 PM
Oh, and I posted about this earlier, but the thread vanished
KristiS posted Wed, 04 May 2016 at 3:31 PM
Hello,
Can you please tell me if you have moved recently or if you received a new card by any chance?
Code "12" means the bank is the one that is not letting us process the order for some reason. I would call your financial institution and find out why they are not allow our site to process the payment as it is not coming from our side.
Warmest Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
wholfe posted Wed, 04 May 2016 at 6:04 PM
Neither, but will definitely call them. Thank you
KristiS posted Thu, 05 May 2016 at 12:04 PM
You are so very welcome as I wish there was something I could do to help you but unfortunately it is out of my hands.
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
3dstories posted Sun, 08 May 2016 at 6:06 AM
I had a similar problem, but at DAZ and with my cc. For some reason it just stopped working on their site only. That ended my platinum run there because they wanted a revolving cc and the cc I had wasn't being accepted. Daz said it was the bank. The bank said it wasn't their fault. The cc worked on all other sites. Nobody admitted culpability. Then about a year later the card started working fine on Daz again. No explanation was ever given. I started using gift debit cards like Vanilla Visa as a result. I recently had one not work at ali's Mankahoo site. I emailed them. Same thing. Site says Bank, Vanilla Visa says not them. A week later, same card, same site, no problem and no explanation. I know this is not helpful, but sometimes the answer is to keep trying or buy a debit gift card so you can use another number. For all I know Homeland security or some other institutional banking security check in between like Verisign (sp) we don't know about has their hands on this.