I have been trying (via email) for nearly 24 hours to obtain a simple download link for an item (Tomboy for V4) that has been verified as having been paid for. Kristi indicated having sent me the link, but I have not received it. I have received no replies to my subsequent queries. I would prefer not to have to ask again, as the item is paid for, yet I cannot redeem it. Kindly assist. The sooner someone does, the sooner I'll stop asking about it. Fair is fair, and right is right. I'd like to avail myself what I paid for, as is my right.

Note: Issues with your e-commerce flow are not the customer's fault, and the customer should not be punished for them.

Thank you.

Hello,

I have responded to your email as I manually processed your credit card payment and you will see your item under order #112869823

Thank you and have a wonderful day

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS posted at 5:42PM Tue, 24 May 2016 - #4270358

Hello,

I have responded to your email as I manually processed your credit card payment and you will see your item under order #112869823

Thank you and have a wonderful day

I am afraid that the download is still locked. It also reflects "unpaid" and shows the full price, when I bought the item on sale for $14.21 (that's what was deducted from my card). Another day gone by, and I still don't have what I need (and paid for).

can't find download links to my purchases

As of 10:13 pm, EST, the DL is still locked. This is beyond ridiculous.

1:14 pm EST. Still waiting for an active download link to my purchase.

5:05 pm. Have emailed a request for managerial/supervisory intercession in order to get a functional, accessible download link to my files.

Issue resolved. Thank you, Kristi.

You are very welcome

So sorry for the trouble as I promise it should not be this difficult next time.

Have a wonderful weekend!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story