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Subject: Purchased Items not showing up as purchased.

Madbat opened this issue on Jul 26, 2016 · 2 posts
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Madbat ( ) posted Tue, 26 July 2016 at 4:35 PM · edited Tue, 12 November 2024 at 7:25 AM

My last order I grabbed 3-d-c's Ship Elements D4 set as a bundled item and they are not showing up in store as being purchased, so technically if I have an Alzheimer's moment I can wind up purchasing them twice.

This happens a lot actually.

KristiS ( ) posted Tue, 26 July 2016 at 5:35 PM

Hello,

The reason it is showing you can still purchase this item is because you purchased it in a bundle.

The system does not account for bundled items as if it did, you would not be able to get the better deal if you had an item that was included in it.

If you would ever double purchase a bundled item, please let us know and we will be more than happy to refund the most recent purchase.

Thank you and have a wonderful day,


Kristi

Community Relations Specialist

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