spacebones opened this issue on Jul 31, 2016 ยท 7 posts
spacebones posted Sun, 31 July 2016 at 8:00 AM
Hello,
herewith I am asking for kind help on behalf of a fellow artist who is not very common with the English language. She is a long time member with Renderosity market place, at least since 2009 and so am I (some folks may know my nick "spacebones" related to tons of uploaded freestuff here ;-) ). Due to a longer lasting illness she hasn`t been into her shop account for a longer time, however when recognizing some interesting sales offers, she asked me to buy them per "gift" for her and so I did for quite a while.
Meanwhile she is fine again and restarting her hobby in rendering, bought herself a new computer and wanted to download all her items anew. (The guy who set up her new system accidently deleted her runtime).
Now the shocking issue: Her account tells her that she does not have any purchase history at all and even to have not received any gifts! I really hope for her that this issue can be fixed somehow. Thank God she still has all the e-mail correspondence / order numbers aso. to verify her purchases. I made a pdf list of all those and a listing of my gifts I bought for her, too (which could be helpful).
What can be done? Thanx in advance
spacebones
jennblake posted Sun, 31 July 2016 at 5:12 PM
Please send an email to store@renderosity.com with her member/username and the email she used when she was an active member or used on that account. We will work from there. 
and please relay to her that we are very happy she is able to come back.
spacebones posted Mon, 01 August 2016 at 3:19 AM
Hello jennblake,
thank you very much for quick response. So I will send her data to your mentioned store mail, this time regarding to "jennblake". I had sent the above request always two times to the shop mail adress within the last two weeks, getting no answer so far...
spacebones posted Mon, 01 August 2016 at 7:33 AM
Hello jennblake,
there seem to occur some more difficulties: each time I try to send an e-mail to store@renderosity.com I get a message like this:
__This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
store@renderosity.com: SMTP error from remote server for TEXT command, host: mail.renderosity.com (66.18.125.140) reason: 554 Failure Spam content matched. Use this link then resend: http://mail. renderosity.com/cgi/user.cgi?cmd=r&f=15001190, friend_rule__
spacebones posted Mon, 01 August 2016 at 7:37 AM
Okay - wasn`t aware of the link regarding spam filter - Iresend my mail and guess it should arrive now...
jennblake posted Mon, 01 August 2016 at 9:44 AM
you can sitemail me at jennblake also if you would like?
spacebones posted Mon, 01 August 2016 at 12:37 PM
thx - just sent you a sitemail. :)