shen-noa opened this issue on Aug 15, 2016 · 14 posts
shen-noa posted Mon, 15 August 2016 at 3:51 AM
my poser upgrade will fool that I have installed the computer and laptop again no longer hold the activation code
please help
KristiS posted Mon, 15 August 2016 at 2:30 PM
Hello,
I have moved this post to the Poser forum for assistance 
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
EClark1894 posted Mon, 15 August 2016 at 3:54 PM
Try asking at https://forum.smithmicro.com, or if you're not a member there yet, try: <https://support.smithmicro.com/ > . You can sign in with your Rendo account login and password. If I can find anything else to help you, I'll either post it here or sitemail you.
ghostship2 posted Mon, 15 August 2016 at 4:34 PM
is this a legit copy of poser that you've paid for?
W10, Ryzen 5 1600x, 16Gb,RTX2060Super+GTX980, PP11, 11.3.740
wheatpenny posted Mon, 15 August 2016 at 6:40 PM Site Admin
That has happened to me before. What you have to do is, you have to file a support ticket and ask them to cancel all your activations, then when that is done your Poser will activate as normal.
Jeff
Renderosity Senior Moderator
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shen-noa posted Tue, 16 August 2016 at 3:15 AM
yes i buy poser 9 by smith micro and the update on rendory vr gr Geertje
shen-noa posted Tue, 16 August 2016 at 3:16 AM
how can i post asupport ticket yesterday i ask smith micro vr gr Geertje
MistyLaraCarrara posted Wed, 17 August 2016 at 7:54 AM
it's stuff like this why i will never upgrade my poser from pp12.
stuck in the mud!
♥ My Gallery Albums ♥ My YT ♥ Party in the CarrarArtists Forum ♪♪♪ 10 years of Carrara forum ♥ My FreeStuff
ladydrakana posted Sun, 21 August 2016 at 12:31 PM
I got this message from having it installed to many times. Had just gotten a new notebook. Because the old one developed a screen issue. Which I could not uninstall poser from. But also had it installed on my desktop. Once unregistered from the desktop. Was able to install on the new notebook. That I would be using it on mostly anyway. So if you are installing again because of a computer change, This could be the reason.
Poser Pro 2010
Kendra posted Fri, 26 August 2016 at 12:33 AM
I'm having the same problem after installing a new ssd after my hd crashed on my desktop. Hoping SM will fix the problem soon.
...... Kendra
Kendra posted Fri, 26 August 2016 at 3:03 PM
I contacted support over at Smith Micro last night and they were very quick about getting back to me this morning so when I get home to my desktop hopefully it will go smooth. I'm anxious to see how poser responds on the new drive and with the relatively new graphics card. He also gave me a link to activation info if anyone is interested in reading up.
http://my.smithmicro.com/poser-11-system-requirements.html
...... Kendra
MistyLaraCarrara posted Tue, 30 August 2016 at 8:41 AM
my desktop is not on the internet. would never be able to activate the new poser.
♥ My Gallery Albums ♥ My YT ♥ Party in the CarrarArtists Forum ♪♪♪ 10 years of Carrara forum ♥ My FreeStuff
wheatpenny posted Wed, 31 August 2016 at 1:12 PM Site Admin
Actually there is an offline activation. I'm not sure how it works, but it involves downloading a file which you then transfer to your non-internet computer.
Jeff
Renderosity Senior Moderator
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Mi parolas Esperanton. Ĉu vi?
Kendra posted Wed, 31 August 2016 at 7:30 PM
I've had to do the manual and it's not too much of a pain. Just need a thumb drive.
...... Kendra