Trying to buy gift card when I recieved an error message but said try again. Thinking I input wrong info I tried again. Currently a $25 charge is showing at card service 4 times. Nothing shows in Rendo account. Please advise.

At this point, please cancel this order since the object of my desire is now off prime.

Hello,

I do not see any orders since the 23rd for this account as it looks as if they did not process at all.

Warmest Regards and have a wonderful weekend,

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Yes everything here points to this as well except the card company says otherwise. Is there a way to look at pending transactions? The error message said fraud investigation try again. My concern is a hyjack of some sort. Like a bonehead I left the card on the kitchen table so i have to wait to contact card folkes tonight.

Credit Cards have a two step process.

An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.

This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged because the order never went through.

It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled.

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Ok so you can and have looked at the pending transactions. Awesome thank you. Unless this does not clear as expected we can consider this closed.

Yes I have and nothing is hard posted to our account as payment so they should fall right off

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story