KatesFriend opened this issue on Sep 17, 2016 ยท 10 posts
KatesFriend posted Sat, 17 September 2016 at 4:37 PM
The thumbnails appear but when I click on an image I'm given the following error and sent to the What's New page. "Sorry! We cannot locate the gallery art in any of our records. This item may have been deleted."
I checked, the items I tried to access in the albums are still posted in my general gallery. Clayton
SpookieLilOne posted Sat, 17 September 2016 at 5:55 PM Online Now!
I went to your gallery here clicked a few thumbnails and they worked for me...
Not sure what issue could be as not a techy here...
*~*Jamie*~*
"Life is just a dream on the way to death." ~The Crow: City of Angels
auntietk posted Wed, 21 September 2016 at 10:22 PM
I'm having the same problem. It wasn't working on my phone the other day, but this site doesn't work for poo on my phone anyway, so I just ignored it. However, I just tried it on my laptop, and got that same message: "Sorry! We cannot locate the gallery art in any of our records. This item may have been deleted." and instead of opening the image I asked for, it takes me to the "What's New" page. (A stupid default, btw, and something I wish they'd fix.)
Exactly the same as KatesFriend.
Please bring this to the attention of the programmers. I JUST taught a friend how to use my albums, so I know it was working a couple of weeks ago!
"If your pictures aren't good enough, you're not close enough." ... Robert Capa
LPR001 posted Wed, 21 September 2016 at 10:52 PM
There has been another report the same as this that Deenamic has been chasing up so I am of the opinion we have a bit of a glitch that needs looking into ASAP. Thanks for reporting this.
- Johnny G
"Try animation to get things moving"
lpr001@renderosity.com
chelseawilliams posted Thu, 22 September 2016 at 11:25 AM
Hello,
Which images are having these issues?
auntietk posted Thu, 22 September 2016 at 7:34 PM
All of them. It is not a problem that is specific to any image, it is a systemic problem with all albums.
Go to my gallery. Or KatesFriend's gallery.
Click "albums" near the top of the page.
Click on any album.
Click on any image.
You will see the problem immediately.
Thanks! Tara
"If your pictures aren't good enough, you're not close enough." ... Robert Capa
chelseawilliams posted Fri, 23 September 2016 at 11:19 AM
Got it. Have forwarded this along.
Thank you for bringing it to our attention. Hopefully this is a quick fix.
KristiS posted Fri, 23 September 2016 at 5:18 PM
The issue of the Albums have now been fixed 
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
auntietk posted Sat, 24 September 2016 at 12:24 PM
Yay! Thanks!
"If your pictures aren't good enough, you're not close enough." ... Robert Capa
KristiS posted Sat, 24 September 2016 at 3:16 PM
You are very welcome
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story