Forum: MarketPlace Customers


Subject: Credit card charged twice - sort of.

3dstories opened this issue on Oct 25, 2016 ยท 6 posts


3dstories posted Tue, 25 October 2016 at 4:15 AM

I was trying to make another purchase with my debit giftcard for a sale product (sale ends today 10/25) at an unrelated place and found that Renderosity (or the transaction servicer) did not release the 'pending' hold on my card from a transaction an evening ago when they finalized the transaction almost 24 hours later. As a result I am effectively double charged and can't make any new purchases until this is fixed. Help will be appreciated. Kindly remove the 'pending' transaction from the card. The info listed on the card is below. If you need more transaction specifics I'd rather communicate via an email.

Transactions Date/Description Amount

10/23/2016 11:54 PM

RENDEROSITY

-$11.16 pending

10/24/2016 10:32 PM

RENDEROSITY

-$11.16