Burning3D opened this issue on Nov 08, 2016 · 8 posts
Burning3D posted Tue, 08 November 2016 at 7:03 PM
Hi everyone! It's been a long time since I've been on here. So long, I forgot my username! I purchased Poser 11 and am unable to locate any links to download it. It says "download pending". I have the Winter off so I decided to try my hand at Poser again.
So how do I download it?
Thank you, Kraig
wheatpenny posted Tue, 08 November 2016 at 7:51 PM Site Admin
If this is your first purchase then it has to be verified manually, which can take a few hours. Once that is done you will get your download link. Then after that all future purchases will be available for download immediately.
Jeff
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Burning3D posted Tue, 08 November 2016 at 7:56 PM
Thank you. I have Poser 6 but it crashes in Windows 10, so I thought I'd upgrade finally! No rush on the software, it's just a hobby.
KristiS posted Wed, 09 November 2016 at 11:23 AM
Hello,
I have sent you an email Burning3D.
Your downloads have been activated 
Welcome back!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Burning3D posted Thu, 10 November 2016 at 10:01 AM
Kristi S,
I downloaded the software. I entered the serial key given to activate the download / install manager. But when installing the software, it says the key is invalid. Smith Micro says the key given is for an upgrade. What I downloaded is a full version. Can I get a new key for the full version sent to me?
KristiS posted Thu, 10 November 2016 at 12:32 PM
Hello,
We are working on some problems we are having with SM at the moment as we are out of serial numbers completely.
I will let you know as soon as this has been rectified.
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Burning3D posted Thu, 10 November 2016 at 12:41 PM
KristiS posted at 12:39PM Thu, 10 November 2016 - #4289608
Hello,
We are working on some problems we are having with SM at the moment as we are out of serial numbers completely.
I will let you know as soon as this has been rectified.
Thank you,
Thank you Kristi! I look forward to hearing from you. I can't wait to start playing with the software again.
KristiS posted Thu, 10 November 2016 at 3:17 PM
Hello,
We are very sorry for the inconvenience.
You will now see the serial number under your order.
Please let me know if you need further assistance
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story