Burning3D opened this issue on Nov 09, 2016 ยท 8 posts
Burning3D posted Wed, 09 November 2016 at 1:14 PM
I clicked on the link here in my Account to download Poser 11. I entered the serial number to be able to download the software from Smith Micro. It went well until I was on the registration page of Poser 11. It gives me an error stating the serial number is invalid. I copied /pasted the serial number from my account to a text file, then used that for getting access to the content on Smith Micro. Why doesn't it accept it for registration?
Burning3D posted Wed, 09 November 2016 at 2:46 PM
Smith Micro says I need a new key from Renderosity. I am able to bring up the software, but have a 7 day trial. I was able to use the key provided for the download and that all went fine. But the installation will not accept it. Can I get a new key/license emailed to me?
LLSmoothJ posted Wed, 09 November 2016 at 5:56 PM
I'm getting the same issue. The serial number worked for the download and the install. But when it comes to the actual product registration, the number doesn't seem to work. Gonna need a new key/license as well.
ypvs posted Sat, 12 November 2016 at 4:50 PM
I assume you've double checked with SM it's not valid.
I've found that a copy and paste can sometimes bring an extra space at the start or end which causes an invalid serial no error
Poser 11 , 180Gb in 8 Runtimes, PaintShop Pro 9
Windows 7 64 bit, Avast AV, Comodo Firewall
Intel Q9550 Quad Core cpu, 16Gb RAM, 250Gb + 250Gb +160Gb HD, GeForce GTX 1060
Burning3D posted Mon, 14 November 2016 at 11:40 AM
Smith Micro verified the key was wrong as it was for an upgrade, not the full version I had purchased. Kristi here at Renderosity sent me a new key and it worked fine. Quick responses from both parties got me up and running again. Thank you Kristi and Smith Micro!
Nabou posted Thu, 24 November 2016 at 10:45 AM
i buy yesterday the upgrade Poser Pro 11, an Update from Poser Pro 2012, Poser pro 11 gives me a fail if i try to registrate from first start, the answer is wrong serial number, can i get help pls?
thx for help and reading and sorry for my cheap english 
kol_2005 posted Sun, 04 December 2016 at 5:12 PM
I had this problem with upgrading from poser 11 to Pro 11 and believe it or not is was because I was pasting the code from their email into the registration - you need to key it in making sure all 'o' are 0 - Also try using the details in your poser 2012 as previous serial if required not saying this is your problem but it was for me as poser 2012 references are carried over if you keep preferences from previous one ie 2012
Nabou posted Mon, 05 December 2016 at 5:46 AM
Thx for answer, the Problem is solved, i forgot to put in the previous Key from Poser Pro 2012 in line below 