Hello, I have a little problem. Yesterday i have purchased a product from the marketplace and after i enter all my card details it said purchase failed do to incorrect details. I enter the details again and i did manage to buy it. The problem is that on my credit card it shows 2 transactions completed. What can i do now? Thank you.

HI gyggan The store staff will not charge you twice for a product and will sort it out. They will probably see this has happened but you can send an email to store@renderosity.com speed things up a little if you like.

- Johnny G

"Try animation to get things moving"

lpr001@renderosity.com

Hello,

Credit Cards have a two step process.

An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.

This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged.

It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled.

If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account.

Warmest Regards,

Kristi

Community Relations Specialist

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