Grimhilda opened this issue on Jan 07, 2017 ยท 4 posts
Grimhilda posted Sat, 07 January 2017 at 4:31 AM
Hello, I bought and downloaded a product but my mistake was that I chose an extended licence version, which cost 10 dollars more.
Is there a returns policy in a situation like this?
The quick question referred to in the thread title is: what is an extended licence?
Thanks for any assistance.
Grimhilda posted Sat, 07 January 2017 at 12:33 PM
Well, I posted my questions after trying to find answers for myself.
Having tried delving deeper, it looks to me that I would need to take up the matter with the vendor. I don't want to waste that person's time so I guess they have gained a few dollars.
I gather that the extended licence is for exported files to be distributed as components of games and such.
JeniferC posted Sat, 07 January 2017 at 5:10 PM
Hello,
We have issued you an Instore credit for the Extended License version that you bought, so you can use the credit to buy the regular, Standard License version found here: https://www.renderosity.com/mod/bcs/index.php?ViewProduct=115136
Best Regards, Renderosity Admin
Grimhilda posted Sun, 08 January 2017 at 5:04 PM
Hello, JeniferC,
I must thank you very much indeed for being so kind as to deal with this for me.
The mistake was my own but now I will look to use the credit to buy something else from the same vendor. Then I will get the value for the money spent and the vendor won't lose either!
Naturally I will delete the downloaded .zip file which I haven't used yet.
Thanks again!