My antivirus (Kaspersky) detected and blocked a trojan when I tried to check out today, labeled: https://www.renderosity.com/library/src/AWS/Logs/old/jquery.js

Kaspersky can be a bit persnickety, blocking anything it thinks might be a problem. Not sure if that's what happened, or if there really is a trojan on the page, but I didn't check out just in case.

Hi Hoppitty,

My guess is your anti-virus was detecting a false trojan from an ad that was running on the page.

The ads we have running on the page are checked thoroughly before they are uploaded to our site.

You should be fine to checkout as we have not had any complaints, warnings, etc about troublesome ads so all should be fine.

Thank you for letting us know though as we will keep a very close eye on things.

If you remember which ad was running, that could be very helpful.

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

It seems to do it regardless of the ad. Just tried a bunch of times and got a different ad each time, and my AV still got triggered. :P

This only happens on the page immediately after clicking "Proceed to Checkout" in my cart, where you enter name/address/etc. It doesn't happen on the page after, where you enter coupon code, payment info, etc.

I have tested this as I use Malware.

If you want to contact our developer so he can get more information from you, we'd really appreciate it.

His email address is nwech@renderosity.com

Thank you,

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Chrome.

I just tried with Internet Explorer too, and it still triggered Kaspersky.

Our developer asked you contact him so he can get more information from you, we'd really appreciate it.

His email address is nwech@renderosity.com

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

I got one from MalwareBytes some days ago, also on the checkout page, checked the site at https://virustotal.com but it tested clean so I guess it was false alarm. Took a screenshot of it btw.

EDIT: have checked out here again later but haven't seen it again.

I received an e-mail today from Rendo informing me that there was a " potential compromise to the store check-out process" between March 9 and March 12th, so I wouldn't be surprised if there was another they haven't caught yet. :(

This looks suspicious: https://www.renderosity.com/library/src/AWS/Logs/old/jquery.js

Why would jquery be hanging around in the Logs/old directory? I wonder if that was the compromise they were referring to? I made a couple of purchases during that time and begrudgingly asked my CC company to create me a new number, which means a lot of hassle when things I forgot to switch over start breaking...Seriously going to have to rethink how to purchase from the vendors I like that sell only here:( Probably try the paypal thing some of folks in another thread are happy with. I guess the CC option there isn't any worse than any other CC option.

Hoppitty posted at 7:03PM Wed, 05 April 2017 - #4299270

It seems to do it regardless of the ad. Just tried a bunch of times and got a different ad each time, and my AV still got triggered. :P

This only happens on the page immediately after clicking "Proceed to Checkout" in my cart, where you enter name/address/etc. It doesn't happen on the page after, where you enter coupon code, payment info, etc.

My creditcard company gave me a warning last week that creditcarddata was stolen from renderosity. Your antivirus was probliby right.

MattGreenfield posted at 7:09PM Wed, 05 April 2017 - #4301189

I received an e-mail today from Rendo informing me that there was a " potential compromise to the store check-out process" between March 9 and March 12th, so I wouldn't be surprised if there was another they haven't caught yet. :(

My creditcardcompany gave me a warning last week that data was stolen from renderosity.

Kristi,

I would like to make a purchase from renderosity later today. I had the full amount of a gift card stolen recently here at renderosity, and I am not willing to try my credit card here again just yet as it seems to be an ongoing thing.

What I want to know is this: If I purchase, say a vanilla Visa debit gift card, can I immediately put the full amount to either store credit or to something else? I'd like some assurance that if I take out $40 or $50 there won't be foul ups in the check-out process again that prevent me making a purchase, and then have someone swoop in and drain the card to zero like they did the last time. (Rendo or their middleman put multiple holds on the card, without authorizing the purchase, effectively blocking both the purchase desired and any other purchase I wanted to make).

consumer573 posted at 8:59PM Wed, 05 April 2017 - #4301684

Kristi,

I would like to make a purchase from renderosity later today. I had the full amount of a gift card stolen recently here at renderosity, and I am not willing to try my credit card here again just yet as it seems to be an ongoing thing.

What I want to know is this: If I purchase, say a vanilla Visa debit gift card, can I immediately put the full amount to either store credit or to something else? I'd like some assurance that if I take out $40 or $50 there won't be foul ups in the check-out process again that prevent me making a purchase, and then have someone swoop in and drain the card to zero like they did the last time. (Rendo or their middleman put multiple holds on the card, without authorizing the purchase, effectively blocking both the purchase desired and any other purchase I wanted to make).

You have my sympathy but it could be worse I had a fraudulent charge for more than 6000 Canadian Dollars some time ago and this latest breach had over £600 pound attempted on my card. Luckily I did not have to pay any of the monies but seeing a charge of that amount stresses you out. Irrespective of the amount charged I still have the hassle of having my cards blocked, having to reorder products and change any subscriptions every time this happens.

I wish you luck with your purchase and hope all is well.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

consumer573 posted at 12:51AM Thu, 06 April 2017 - #4301684

Kristi,

I would like to make a purchase from renderosity later today. I had the full amount of a gift card stolen recently here at renderosity, and I am not willing to try my credit card here again just yet as it seems to be an ongoing thing.

What I want to know is this: If I purchase, say a vanilla Visa debit gift card, can I immediately put the full amount to either store credit or to something else? I'd like some assurance that if I take out $40 or $50 there won't be foul ups in the check-out process again that prevent me making a purchase, and then have someone swoop in and drain the card to zero like they did the last time. (Rendo or their middleman put multiple holds on the card, without authorizing the purchase, effectively blocking both the purchase desired and any other purchase I wanted to make).

Last week i got a warning from creditcardcompany that data was stolen from renderosity, had to change my card. My trust is gone, i'm afraid to purchase.

mazal50 posted at 11:55AM Thu, 06 April 2017 - #4301713

consumer573 posted at 12:51AM Thu, 06 April 2017 - #4301684

Kristi,

I would like to make a purchase from renderosity later today. I had the full amount of a gift card stolen recently here at renderosity, and I am not willing to try my credit card here again just yet as it seems to be an ongoing thing.

What I want to know is this: If I purchase, say a vanilla Visa debit gift card, can I immediately put the full amount to either store credit or to something else? I'd like some assurance that if I take out $40 or $50 there won't be foul ups in the check-out process again that prevent me making a purchase, and then have someone swoop in and drain the card to zero like they did the last time. (Rendo or their middleman put multiple holds on the card, without authorizing the purchase, effectively blocking both the purchase desired and any other purchase I wanted to make).

Last week i got a warning from creditcardcompany that data was stolen from renderosity, had to change my card. My trust is gone, i'm afraid to purchase.

I don't even look in the Marketplace at the moment, that way I cannot be tempted. It might be different once I have my prepayment card sorted but, then again, it may not. To think I used to spend over $100 a month here, how times have changed.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

The safest way to pay at any online merchant is through paypal and that is available here. You can pay by credit card through paypal as well and all of our transactions go through paypal as they are our service for payments. our site is secure, and we do our best to ensure that it remains that way. Unfortunately in today's world there is always a potential for this to happen, and we strive to stay ahead of that threat.

jennblake posted at 6:37PM Sat, 08 April 2017 - #4301941

The safest way to pay at any online merchant is through paypal and that is available here. You can pay by credit card through paypal as well and all of our transactions go through paypal as they are our service for payments. our site is secure, and we do our best to ensure that it remains that way. Unfortunately in today's world there is always a potential for this to happen, and we strive to stay ahead of that threat.

While I respect your view I have a different one based upon the fact that my card has been done three times in just over a year and two of the times Renderosity have admitted that there was a flaw in their checkout procedure. In the third case I only shopped here and one other place with that card so I cannot prove anything but, based on history, I know where I think the breach occurred.

Believe me I know from experience that Paypal can also have issues and, again in my experience, they are nowhere near as helpful as the credit card companies when it happens. There is also the issue, that, with Paypal any fraudster has access to a vast amount of funds if they are breached. By using a prepaid debit card with no overdraft and credit facility the only amount at risk is what is on the card at the time of the breach, not the credit limit.

As I say I respect your view it is just that my experience has given me a very different outlook in this regard.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

Hoppitty posted at 1:09AM Wed, 12 April 2017 - #4299270

It seems to do it regardless of the ad. Just tried a bunch of times and got a different ad each time, and my AV still got triggered. :P

This only happens on the page immediately after clicking "Proceed to Checkout" in my cart, where you enter name/address/etc. It doesn't happen on the page after, where you enter coupon code, payment info, etc.

Safety is still not okay see below. https://www.renderosity.com/mod/forumpro/?thread_id=2912125

MattGreenfield posted at 1:11AM Wed, 12 April 2017 - #4301189

I received an e-mail today from Rendo informing me that there was a " potential compromise to the store check-out process" between March 9 and March 12th, so I wouldn't be surprised if there was another they haven't caught yet. :(

Safety is still not okay (see link) https://www.renderosity.com/mod/forumpro/?thread_id=2912125

I am trying to make purchases here using debit gift cards, even though there is a hefty premium to do so. And since being burned I am trying to use a whole gift card at once leaving nothing remaining on it so if it is hacked after a renderosity purchase there is nothing left for a hacker to get. But Renderosity's gift card system is soooo primitive. you can only buy in fixed amounts that the company decides ahead of time. And you can't combine them so you have the same problem as a debit card when things get to near zero. The only way to get around this is to have store credit, which is like goldd the way they have it set up. Unlike a giftcard, which when you enter a code at check out you can't specify an amount - it just drains the card for the whole purchase - with store credit you can manage how much to take.

So I've been trying to buy store credit here. Guess what? The response is that they don't accept any of the methods I've been having problems with and am worried about being hacked.. Apparently I can only buy store credit with "a check, money order, or cashier’s check sent to the office." Tongue in cheek I said I'd be better just buying some random vendor's product and returning it. But that's not a way I feel would be fair.

I feel that If Rendderosity put half the amount of effort into their back office that they have in to social media, and (for me) really really bad vertical display layout, maybe I wouldn't be so afraid of buying something here.

I've never had so much trouble trying to get a company with good products to take my money.

Except maybe Sears.

What you're hearing from me is frustration. There's a couple of sales on with things I want and to make it worthwhile I feel I need some more store credit which, catch 22, would not be available before the sales are over, the way they're asking me to do it. But that's only because I've actually been making a few purcahses and have been using the store credit. And I don't get the sense that the company feels it is a real problem since the big issue is I'm genuinely afraid to use my credit card here anymore or anything with my personal information attached to it.

That's it.

Thanks for listening. Have a nice day.

And I have no idea why they don't just convert a Renderosity Gift Certificate to Store Credit upon request. Easy peasy, customer friendly, and absolutely no downside that I can see, but they won't accommodate this. Yet in a most convoluted way I can take the Rendo GC, buy a product, not download it and ask to return it and they will ONLY give me store credit.

consumer573 posted at 11:49AM Wed, 12 April 2017 - #4302301

And I can back Hornet 3D up, somewhat with Paypal. They were good until the one time I had a problem. Then it was painful. Fortunately, if I recall correctly, the problem was minor, although the thing that sticks in my memory was the time spent on the computer and on the phone. I would - and do occasionally - use Paypal as an extra level of security, but if the issue is on Renderosity's end or between Renderosity and the rest of the financial world, I'm not sure that PayPal is all that secure either. For a protracted dispute I feel the credit card laws might favor me more than any laws between me and a Paypal dispute (where's their arbitration, California?). Again, it's having been hacked on a Visa debit card transaction where the ONLY other party was Renderosity, and the feeling that nothing is changing on the Renderosity end to prevent it from happening again in the future.

We have protection in the UK with credit cards and in the main they are quite good. You also have protection if you make a purchase and the goods are not supplied but only if the purchase is over £100. I am not sure if the same protection applies to Paypal, it certainly does not apply to debit cards of any kind.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

consumer573 posted at 4:39PM Wed, 12 April 2017 - #4302286

I am trying to make purchases here using debit gift cards, even though there is a hefty premium to do so. And since being burned I am trying to use a whole gift card at once leaving nothing remaining on it so if it is hacked after a renderosity purchase there is nothing left for a hacker to get. But Renderosity's gift card system is soooo primitive. you can only buy in fixed amounts that the company decides ahead of time. And you can't combine them so you have the same problem as a debit card when things get to near zero. The only way to get around this is to have store credit, which is like goldd the way they have it set up. Unlike a giftcard, which when you enter a code at check out you can't specify an amount - it just drains the card for the whole purchase - with store credit you can manage how much to take.

So I've been trying to buy store credit here. Guess what? The response is that they don't accept any of the methods I've been having problems with and am worried about being hacked.. Apparently I can only buy store credit with "a check, money order, or cashier’s check sent to the office." Tongue in cheek I said I'd be better just buying some random vendor's product and returning it. But that's not a way I feel would be fair.

I feel that If Rendderosity put half the amount of effort into their back office that they have in to social media, and (for me) really really bad vertical display layout, maybe I wouldn't be so afraid of buying something here.

I've never had so much trouble trying to get a company with good products to take my money.

Except maybe Sears.

What you're hearing from me is frustration. There's a couple of sales on with things I want and to make it worthwhile I feel I need some more store credit which, catch 22, would not be available before the sales are over, the way they're asking me to do it. But that's only because I've actually been making a few purcahses and have been using the store credit. And I don't get the sense that the company feels it is a real problem since the big issue is I'm genuinely afraid to use my credit card here anymore or anything with my personal information attached to it.

That's it.

Thanks for listening. Have a nice day.

Thanks for your story, i'm as frustrated as you are. I don't want to purchase anymore because i don't want to get into trouble for a hobby. I'm very dissapointed that Renderosity does not take this problem serious.

Have a nice day to.

I really don't understand how any company can reach the point that customer's dread placing an order because they feel they cannot trust the order process. I use my cards on line almost every day and have done for years. Within the last four years the only card that have been defrauded are the ones that have been used here and I am now on my fifth card. Two of the frauds were due to Rendo because they admitted it. the other two occasions the card was only used here an at Daz3d. Other cards that were used at Daz3d were not affected so that leaves a very strong suspicion in my mind as to where the other breaches occured even though I cannot prove it.

As to whether the people, here care my personal view is that they do, or at least the ones who respond in the forums, higher up they seem incapable, or unwilling, of trying to understand just how difficult this is for their customers. This view is a personal one based upon a long history here and even now the Prime crisis of so long ago, where the 'powers that be' happily threw the vendors under a bus, is fresh in my mind.

This all bodes badly for Rendo but the sad fact is that the people that do care are the ones that will suffer while the uncaring an incompetents will just walk away and play else where. That bothers me but sadly not enough for me to continue shopping here.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

hornet3d posted at 5:14PM Wed, 12 April 2017 - #4302330

I really don't understand how any company can reach the point that customer's dread placing an order because they feel they cannot trust the order process. I use my cards on line almost every day and have done for years. Within the last four years the only card that have been defrauded are the ones that have been used here and I am now on my fifth card. Two of the frauds were due to Rendo because they admitted it. the other two occasions the card was only used here an at Daz3d. Other cards that were used at Daz3d were not affected so that leaves a very strong suspicion in my mind as to where the other breaches occured even though I cannot prove it.

As to whether the people, here care my personal view is that they do, or at least the ones who respond in the forums, higher up they seem incapable, or unwilling, of trying to understand just how difficult this is for their customers. This view is a personal one based upon a long history here and even now the Prime crisis of so long ago, where the 'powers that be' happily threw the vendors under a bus, is fresh in my mind.

This all bodes badly for Rendo but the sad fact is that the people that do care are the ones that will suffer while the uncaring an incompetents will just walk away and play else where. That bothers me but sadly not enough for me to continue shopping here.

I'm with you on this, i'm wondering if vendors know about the safetyproblems, my wishlist here is very big but i won't purchase at the moment. I don't want to get in big trouble for a hobby.

mazal50 posted at 4:22PM Wed, 12 April 2017 - #4302333

hornet3d posted at 5:14PM Wed, 12 April 2017 - #4302330

I really don't understand how any company can reach the point that customer's dread placing an order because they feel they cannot trust the order process. I use my cards on line almost every day and have done for years. Within the last four years the only card that have been defrauded are the ones that have been used here and I am now on my fifth card. Two of the frauds were due to Rendo because they admitted it. the other two occasions the card was only used here an at Daz3d. Other cards that were used at Daz3d were not affected so that leaves a very strong suspicion in my mind as to where the other breaches occured even though I cannot prove it.

As to whether the people, here care my personal view is that they do, or at least the ones who respond in the forums, higher up they seem incapable, or unwilling, of trying to understand just how difficult this is for their customers. This view is a personal one based upon a long history here and even now the Prime crisis of so long ago, where the 'powers that be' happily threw the vendors under a bus, is fresh in my mind.

This all bodes badly for Rendo but the sad fact is that the people that do care are the ones that will suffer while the uncaring an incompetents will just walk away and play else where. That bothers me but sadly not enough for me to continue shopping here.

I'm with you on this, i'm wondering if vendors know about the safetyproblems, my wishlist here is very big but i won't purchase at the moment. I don't want to get in big trouble for a hobby.

I am very much on the same boat to the degree I don't even look in the Market Place in case I see something I like. Now if some of my favorite venders were to move somewhere else I would quickly shell out a good $100 to get my collections up to date. I know that, with RDNA gone, Rendo is one of the biggest left but I do wonder how many vendors realise they are losing potential sales here. I completely understand that they may not want to take the risk of going elsewhere so the choice is really down to them but they are already suffering here.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

I asked for help earlier in this thread in trying to purchase store credit, and even though this is a thread for marketplace support, nobody from the store answered me.

Although there is minimal protection in using debit cards, I've decided for the moment that if I can transfer money over to Renderosity fast enough, then it's probably secure. And I can only lose the amount I vested in any particular debit card. Plus the 5.00 activation fee everytime I get a debit card.

But rendo just doesn't seem to have a good way of handling funds once they get them. Their current 'gift card' system is not really acceptable for parking hobby money here to have access to at a future date. I'm truly surprised that nobody at the store has jumped on this opportunity.

I must say i'm very confused that renderosity is not giving any feedback here, i think more people have the same problems. Not everybody reads the forum, so we don't no how many customers stop purchasing here. Renderosity is not beeing customerfriendly at all. To me it looks as if they don't care, sorry for the vendors who are missing money now.

mazal50 posted at 3:28PM Thu, 13 April 2017 - #4302358

I must say i'm very confused that renderosity is not giving any feedback here, i think more people have the same problems. Not everybody reads the forum, so we don't no how many customers stop purchasing here. Renderosity is not beeing customerfriendly at all. To me it looks as if they don't care, sorry for the vendors who are missing money now.

You are right, there is a wider picture as only a small proportion of customers read the forums. We cannot quantify anything but we can surmise with some validity that more people were caught by this fraud than has been highlighted here. If they also use a particular card for 3D art purchases they may also question the security here and be reluctant to buy again.

The other unknown just how many people were not caught out this time around because they have already given up buying here. I know of some from other forums but, again, this does not include those that don't use forums. I don't know if the sales here are down but I do know that sales here are less than they could be so vendors, and Rendo, are missing out on potential income. Is this understood by those here, I really don't know, but they ignore this trend at their cost, that is not a threat just my personal view in the possible impact of inaction or indifference.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

As I just posted in the other thread, I caught $2200.00 in false charges on the card I use at Rendo this morning. That's the second time that card has been hit in 6 months whereas the others I use are fine. What's really ridiculous about all this is that Rendo's parent company builds commercial websites, so the fact that they keep having these problems whereas the other 3D sites aren't just makes them look doubly bad. I've tried to minimize my exposure by buying large GCs and reducing the number of times my data is actually entered into the site, but clearly that hasn't been enough risk reduction.

me too I just went to check out with Sabby-Suzanne because I got a 12% coupon today to cover my tennessee state sales tax and my KASPERSKY gave me a unsafe site alerted saying potential Trojan & blocked me from checking out. I use Fire fox & its up to date. I just had my brand new pre paid green dot credit card compromised that I only used at daz. so I was not about to use my paypal one here. sorry renderosity being hacked twice in 3 months has soured me from shopping 3d sites for a while I think.

MattGreenfield posted at 12:14PM Fri, 14 April 2017 - #4302484

As I just posted in the other thread, I caught $2200.00 in false charges on the card I use at Rendo this morning. That's the second time that card has been hit in 6 months whereas the others I use are fine. What's really ridiculous about all this is that Rendo's parent company builds commercial websites, so the fact that they keep having these problems whereas the other 3D sites aren't just makes them look doubly bad. I've tried to minimize my exposure by buying large GCs and reducing the number of times my data is actually entered into the site, but clearly that hasn't been enough risk reduction.

Having a web site as an owner is a two edge sword, unlike other marketplaces they cannot change their payment system quite so readily. On the other hand it does suggest that companies would be well advised to do their research before they used Bondware to build their web site.

 

 

I use Poser 13 on Windows 11 - For Scene set up I use a Geekcom A5 -  Ryzen 9 5900HX, with 64 gig ram and 3 TB  storage, mini PC with final rendering done on normal sized desktop using an AMD Ryzen Threadipper 1950X CPU, Corsair Hydro H100i CPU cooler, 3XS EVGA GTX 1080i SC with 11g Ram, 4 X 16gig Corsair DDR4 Ram and a Corsair RM 100 PSU .   The desktop is in a remote location with rendering done via Queue Manager which gives me a clearer desktop and quieter computer room.

poisinivy posted at 9:29AM Fri, 14 April 2017 - #4302504

me too I just went to check out with Sabby-Suzanne because I got a 12% coupon today to cover my tennessee state sales tax and my KASPERSKY gave me a unsafe site alerted saying potential Trojan & blocked me from checking out. I use Fire fox & its up to date. I just had my brand new pre paid green dot credit card compromised that I only used at daz. so I was not about to use my paypal one here. sorry renderosity being hacked twice in 3 months has soured me from shopping 3d sites for a while I think.

I just sent you a Sitemail message. Please respond ASAP.

Please check your site mail I sent you the details of the event and a screen capture of the page it happens on .

You better believe your virusscanner, i had card blocked twice. And is happening again and again.

mazal50 posted at 12:31PM Fri, 14 April 2017 - #4302582

You better believe your virusscanner, i had card blocked twice. And is happening again and again.

Please send me a sitemail explaining any recent incidents, so I can verify whether your information is secure.

consumer573 posted at 4:30PM Tue, 18 April 2017 - #4302348

I asked for help earlier in this thread in trying to purchase store credit, and even though this is a thread for marketplace support, nobody from the store answered me.

Although there is minimal protection in using debit cards, I've decided for the moment that if I can transfer money over to Renderosity fast enough, then it's probably secure. And I can only lose the amount I vested in any particular debit card. Plus the 5.00 activation fee everytime I get a debit card.

But rendo just doesn't seem to have a good way of handling funds once they get them. Their current 'gift card' system is not really acceptable for parking hobby money here to have access to at a future date. I'm truly surprised that nobody at the store has jumped on this opportunity.

I think your posts got burried in this thread. We're about to lock this thread since it's running wildly off topic. If you still need help, I suggest you start a new thread and ask your questions there. I'll also tell Krisitis and jennblake about your questions.

consumer573 - I have sent you a site mail answering your questions

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story