Samd opened this issue on Apr 07, 2017 ยท 4 posts
Samd posted Fri, 07 April 2017 at 5:55 AM
Hello
Just bought poser 11 upgrade here yesterday, But seems the product serial number i used to get the validation for the upgrade does not work on the installer software i downloaded.
Could you let me now what the best way to fix this?
Cheers!
KristiS posted Fri, 07 April 2017 at 3:59 PM
Hello,
Please be sure you are downloading the correct download manager that came with the upgrade and enter the serial number/license key that came with it.
If you are still having trouble, please send an email with your order number to store@renderosity.com.
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Samd posted Sat, 08 April 2017 at 6:20 PM
Hello Kristi,
Thanks for the advice. I found the product code and its now installed. May i suggest a read me file be added with instructions? I know its straight forward operation but a clarification for the less techincal adept may be of help.
Thanks for the help
KristiS posted Sat, 08 April 2017 at 11:23 PM
You are very welcome 
I will talk to the Marketplace Manager on Monday when the office opens back up.
I wish you a wonderful weekend,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story