RubyTuesday70 opened this issue on May 02, 2017 ยท 19 posts
RubyTuesday70 posted Tue, 02 May 2017 at 12:39 PM
Hi! Out of the blue my gallery disappeared :( (last time I checked was around 4pm Italian time and it was ok. I logged out, cleared cookies, logged back in, still nothing. Nothing shows up under my gallery or profile. If I look at the main gallery I can see the thumbnails there, but if I click on it I just get an empty page. I checked a few other random profiles/galleries and noticed some are working and some aren't.
Is this a website problem?
Thanks, Rosy
Deenamic posted Tue, 02 May 2017 at 1:30 PM
Hi Rosy! I just wanted to let you know that another member is having this problem too, it must be some kind of website glitch. I'm hoping for the best and believing that everything is still there in people's profiles and galleries and that the glitch is just temporarily hiding them. I have sent KristiS, the community manager, a message about this problem and I'm waiting to hear back from her. I hope she'll have some good news for us.
Denesia (Dee)
Moderator
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KatesFriend posted Tue, 02 May 2017 at 1:37 PM
I am having the same problem. My gallery was available this morning but was gone when I checked it about 30mins ago.
FrankT posted Tue, 02 May 2017 at 1:38 PM
I have the same problem
SeanMartin posted Tue, 02 May 2017 at 1:59 PM
Mine seems to be okay, but all of my renders are nothing but solid dark grey, so who knows..........
:-)
docandraider.com -- the collected cartoons of Doc and Raider
FrankT posted Tue, 02 May 2017 at 2:36 PM
Interestingly Sean - I can't see your last cartoon you posted. Just a blank page - it seems pretty random who is affected
SeanMartin posted Tue, 02 May 2017 at 2:40 PM
Actually, guys, it seems to have affected the marketplace as well. There's a couple of products I noticed that went to blank pages.
docandraider.com -- the collected cartoons of Doc and Raider
SeanMartin posted Tue, 02 May 2017 at 2:42 PM
Not to mention some of the personal profile pages. Frank, I couldnt get to yours to send you the link, but you'll find the cartoons at docandraider dot com.
docandraider.com -- the collected cartoons of Doc and Raider
buffalosoldier posted Tue, 02 May 2017 at 3:03 PM
the same thing happen to me last night, I have a lot of images and some favorites that I would love to have for all time, help how do I get them back
SamTherapy posted Tue, 02 May 2017 at 3:08 PM
Ain't had a disappearing gallery but I've been unable to post until just now. Some might say that's not a bad thing, though. 
Coppula eam se non posit acceptera jocularum.
SamTherapy posted Tue, 02 May 2017 at 3:09 PM
Ah, it seems the problem's still there on some threads. Boo and even hoo.
Coppula eam se non posit acceptera jocularum.
KristiS posted Tue, 02 May 2017 at 3:56 PM
I am so sorry for the inconvenience everyone - we are working on the issues right now.
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
buffalosoldier posted Tue, 02 May 2017 at 4:42 PM
i am back up and running I don't know what you did or how you did but thank you, thank, thank you, if you are ever in buffalo the bucket of wings are on me
KristiS posted Tue, 02 May 2017 at 5:13 PM
It's so good to be back up and running normal again 
I hope you have a wonderful day and thank you for the wings!! 
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
RubyTuesday70 posted Tue, 02 May 2017 at 6:03 PM
Deenamic posted at 1:01AM Wed, 03 May 2017 - #4304120
Hi Rosy! I just wanted to let you know that another member is having this problem too, it must be some kind of website glitch. I'm hoping for the best and believing that everything is still there in people's profiles and galleries and that the glitch is just temporarily hiding them. I have sent KristiS, the community manager, a message about this problem and I'm waiting to hear back from her. I hope she'll have some good news for us.
Just seeing this now because I went out shortly after starting the thread, and everything seems to have been fixed in the meantime. Thank you very much for getting in touch with me, hope you have a good day! :)
RubyTuesday70 posted Tue, 02 May 2017 at 6:05 PM
KristiS posted at 1:03AM Wed, 03 May 2017 - #4304144
I am so sorry for the inconvenience everyone - we are working on the issues right now.
Everything is working ok for me too now! :) Thank you for working on this!! Have a good day!
SamTherapy posted Tue, 02 May 2017 at 6:12 PM
Yup, working here, too. Many thanks!
Coppula eam se non posit acceptera jocularum.
KristiS posted Tue, 02 May 2017 at 6:18 PM
Great! Thank you for letting me know and hanging in there with us while we fixed it
You are so very welcome
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Deenamic posted Tue, 02 May 2017 at 7:45 PM
You're welcome Rosy! I hope you have a good day too!
Denesia (Dee)
Moderator
Forums: Photoshop ☮ Photography ☮ Mixed Medium ☮ Freestuff ☮ Freestuff Testing ☮ Changes wanted in the Community ☮ Marvelous Designer ☮ Challenge Arena ☮ Animation ☮ Fractals ☮ Beta Testing ☮ The Get-Away Spot ☮ Newcomer Corner ☮ Suggestion Box ☮ Contest Announcements