pattyh1970 opened this issue on May 31, 2017 ยท 9 posts
pattyh1970 posted Wed, 31 May 2017 at 7:04 PM
Dear Jenn or Kristi You Dears <3
I have a question
It seems I had reached teh render rewards - wanted to use it on the purchase in my cart, but always I try to open the RR Site there is just a white page, Thought my browser had issues and tried different ones on different PCs even Tablet and Smartphone,I tried it many times even at different days. Now the month is over and I still have the white page and I fear that the RR is gone now and unavailable for me. What did I wrong. I cleaned cache -- restarted and rebootet many times but all I got was white page, no errormessage. All the other pages work fast and very well. What can we do now???
Big hugs and thanks for Your support, Yours Patty
Smoovie posted Wed, 31 May 2017 at 7:27 PM
I have render rewards available, but none of the links to the page is working for me to get my code and enter on my next purchase. What should I do
jww1960 posted Wed, 31 May 2017 at 11:57 PM Online Now!
I have also apparently lost the use of my April rewards due to the blank page described in the previous posts.
AmyLBone posted Thu, 01 June 2017 at 2:55 AM
The New Rewards page which has replaced Render Rewards has very little information about the new reward system. What concerns me is that the Render Rewards accrued through May purchases will not now be received. I hope this is not the case, but if you have changed the Terms and Conditions of sales, do you not feel it would have been fair to give some notice of this?
AmyLBone posted Thu, 01 June 2017 at 3:02 AM
AmyLBone posted at 8:59AM Thu, 01 June 2017 - #4306394
The New Rewards page which has replaced Render Rewards has very little information about the new reward system. What concerns me is that the Render Rewards accrued through May purchases will not now be received. I hope this is not the case, but if you have changed the Terms and Conditions of sales, do you not feel it would have been fair to give some notice of this?
Okay, so I have just found the addition to the gift certificate section of my account. I guess that's last month's Render Rewards. Apologies for the meltdown, but letting us know what's going on might have helped.
Smoovie posted Thu, 01 June 2017 at 8:15 AM
I had nothing in the gift certificate page and I guess I lost my render rewards for April because I can't find them anywhere in my account. WHAT A SCAM!
KristiS posted Thu, 01 June 2017 at 12:16 PM
Hi pattyh1970 -
Please check your Renderosity site mail as I have sent you one a minute ago 
Hello Smoovie -
I have responded to the email you sent to store@renderosity.com
Hi AmyLBone -
So glad all is well for you. We are sorry as this page was not supposed to be completely gone and that is why we did not mention it in the announcement.
We apologize to all of you for the inconvenience and hope you all have a wonderful day,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
pattyh1970 posted Thu, 01 June 2017 at 4:26 PM
Dear Kristi <3 <3 <3 - thank You that much - great support as always <3
Dear Amy and Smoovie - hope evert#ything will end good for You too
KristiS posted Thu, 01 June 2017 at 4:57 PM
You are so very welcome Sweetheart
Thank you for the kind words, I appreciate them 
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story