Two weeks ago (June 6th) I made an order (order #113029230) that should have made a change to my account. Renderosity withdrew payment, but no change has happened.

On June 9th I emailed store@renderosity.com asking for a status update. There was no reply.

A week later, on June 13th, I emailed asking for help on the same issue again. A another week later, I've still received no reply.

What a disappointing support experience. Is there a problem with monitoring the mailbox, or does support have a 2+ week backlog?