wherty opened this issue on Jul 06, 2017 ยท 16 posts
wherty posted Thu, 06 July 2017 at 6:12 PM
Posted 2 reviews of products that I posted. However, the reviews do not show up on the product. And these products are still on my "leave a review" listing of purchased products that I haven't reviewed. Is there a time delay on reviews. Don't want to do several reviews and have them never show up. Thanks.
KristiS posted Fri, 07 July 2017 at 10:12 AM
Hello,
Can you please tell me which products you left reviews on so I can look into this further?
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
wherty posted Fri, 07 July 2017 at 5:32 PM
Addison for Genesis 3 Female and Sabby Charlie for Victoria 7. I still do not see my review on either product. Thank you for your assistance.
KristiS posted Sat, 08 July 2017 at 10:42 AM
You are very welcome 
I am going to move this to the Marketplace support forum so someone from the Marketplace can assist you.
I wish you a wonderful weekend
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
jennblake posted Sat, 08 July 2017 at 2:08 PM
Hi.
I was able to login as you and leave a review. I have of course deleted that review now.
Can you tell me what browser you are using? If you have a popup blocker running in that browser? If you are on a PC or MAC and if you could...do you have access to another browser other than the one you are using that you could try? If you are by chance on Firefox? we sometimes have issues. Can you try another such as chrome or IE? OR try clearing your cache and then try leaving the review again please?
Let us know if any of this works for you, and still let us know what you were using when you had a problem.
wherty posted Sat, 08 July 2017 at 10:23 PM
Used firefox before and the screen background was all white. Tried firefox again and was able to post a review for Addison and the screen was black this time. However, all my other products are still showing the white background. I tried microsoft chrome and microsoft edge and got the same white background. Please let me know how to correct this.
jennblake posted Sun, 09 July 2017 at 12:04 PM
I will ask our programmer to look at this for you on Monday. I will get back with you. Do you have any pop-up blockers running on your computer? Can you check your active extensions and plug-ins please? So I can also give that information.
wherty posted Sun, 09 July 2017 at 9:06 PM
The page loads so it isn't being blocked. The background is all white. The product that you logged into for me worked and I was able to post a review for it so it doesn't appear to be a popup blocker to me anyway
See attachment. 
jennblake posted Mon, 10 July 2017 at 12:40 PM
Have you turned off javascript in your browser?
wherty posted Mon, 10 July 2017 at 2:30 PM
Didn't see an option in firefox to turn off javascript. Where is this option?
jennblake posted Mon, 10 July 2017 at 2:35 PM
our programmer says you don't want to do that. He is just checking to see IF you did. I will tell them no.
jennblake posted Mon, 10 July 2017 at 3:13 PM
Ok. can we ask you to clear your cache and try leaving a review once more please? tell me which one you try in case there are issues. please.
wherty posted Tue, 11 July 2017 at 8:52 PM
Cleared firefox cache and still can't provide a review. Got the white screen again. Tried chrome and couldn't review. Same white screen. Same thing with microsoft edge.
jennblake posted Wed, 12 July 2017 at 9:32 AM
Well we cannot pinpoint what it may be for you. it is definitely your machine specific as we haven't heard this from anyone else..and we have had thousands of reviews left since the new points system was put in place. It truly must be some sort of blocker on your machine. What sort of anti-virus program do you use?
wherty posted Wed, 19 July 2017 at 8:41 PM
Tried internet explorer now as well. Using webroot for virus. What did you do when you checked on my first review? Whatever it was, I was able to review that product. If my computer is blocking the reviews, I don't see how I would have been able to review the first product. Thanks.
jennblake posted Thu, 20 July 2017 at 10:00 AM
We cannot duplicate your issue. Not with any browser. And I can go in and leave reviews for ALL of your purchases with any browser. Which I have done and then deleted so the option is there for you again. We have looked at this a few different ways and spend some time on it and cannot duplicate your issue. Reviews are left every day, and no one else has reported this issue. I'm sorry...but this HAS to be machine based, browser based, or some software on your computer. I cannot help any further. I truly wish I could. But not at this time.