consumer573 opened this issue on Oct 03, 2017 · 9 posts
consumer573 posted Tue, 03 October 2017 at 3:17 PM Online Now!
I bought Reality on sale last week and was looking forward to playing around with it. Unfortunately after I downloaded it AND unzipped it, the installation instructions say I need an Internet connection to operate it on a regular basis and to disable any firewalls. Nowhere else did it say an internet connection was required to operate it.
My graphics machine is stand-alone and Firewalled. It is not allowed access to the Internet. I don't have Poser on any other machines.
Any suggestions or do I just apply for a refund. I don't really need the program, but was hoping to give it a shot.
And if a refund is given, NO STORE CREDIT, please. This is a $24 purchase and I need to cut it off my CC.
consumer573 posted Fri, 06 October 2017 at 1:41 AM Online Now!
HELLO? hello.....hello.....hello...
I've contacted the vendor, too. So far, no response.
consumer573 posted Fri, 06 October 2017 at 1:44 AM Online Now!
Requesting Refund, Please.
Software is unusable to me and didn't properly list the requirements.
consumer573 posted Wed, 11 October 2017 at 1:06 PM Online Now!
Hello????
DreaminGirl posted Wed, 11 October 2017 at 11:55 PM
And as usual, crickets from the staff..
PrestonW posted Thu, 12 October 2017 at 9:13 AM
Hi,
What is your order number?
consumer573 posted Thu, 12 October 2017 at 11:49 AM Online Now!
Order #: 113076287 · Thank you Preston.
PrestonW posted Thu, 12 October 2017 at 12:37 PM
No problem. Sorry it has taken so long. I have refunded $24.97 back to your card.
Preston
consumer573 posted Fri, 13 October 2017 at 1:43 PM Online Now!
I thank you very much. Most of the time I don't mind store credit, because I actually consider it like gold and I wish there were a way to buy it outright when I had discretionalry funds available, but this is one of the few occasions when refund to card was important to me, and I appreciate it.