thartwick1 opened this issue on Oct 12, 2017 ยท 3 posts
thartwick1 posted Thu, 12 October 2017 at 6:36 AM
After purchasing a couple of products yesterday around 7:45 EST last night, they still show unpaid (even though I paid at checkout). This morning I get this in email -
Dear thartwick1,
This is a courtesy notification to let you know that your unpaid order #113081109 placed on 2017-10-11 will be deleted if not paid in full soon.
To pay for your order, use the link below to go to your account page:
Pay Order 113081109
If you have questions about your order, please contact the Renderosity Marketplace by email at store@renderosity.com Thank you,
I would appreciate getting my products.
jennblake posted Thu, 12 October 2017 at 8:47 AM
Hello.
For some reason the payment did not get placed on the order. I have manually marked that paid for you and those items are available for download. I'm sorry for the inconvenience!
thartwick1 posted Thu, 12 October 2017 at 10:54 AM
Thanks for fixing it.