Forum: MarketPlace Customers


Subject: website failure to process orders

SafetyGuy opened this issue on Oct 24, 2017 ยท 6 posts


SafetyGuy posted Tue, 24 October 2017 at 11:06 PM Online Now!

Greetings,

I sent a Site Mail to Store Staff about 12:34am, 10/24 about my failed attempts to purchase two items and haven't received a reply yet. (Although, I see that this morning I received a regular email notice that one of the orders is in Unpaid status).

Since the party seems to be here in the forums I'll join in.

Please cancel/shred/destroy Order # 113086423 which did not direct me to Paypal, nor had a pay now button on the Order Summary web page.

Please do what you can to fullfil Order # 113086430. It didn't auto-forward to to Paypal but did have a pay now button on the order page, which I used. Paypal made the deduction (the Transaction ID is in the Site Mail to Store Staff). Also, I received the "payment received" email from Renderosity and the Receipt email from Paypal.

However: (1) there are no items listed in either order and, therefore, no download links (2) the store page for the items don't indicate that I've purchased them (3) the items aren't in my "Item List" (4) the Rewards page does not list the purchase nor the points (Prime member).

Thank you for your help!