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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Duplicate Gallery Item

Rtesian opened this issue on Nov 04, 2017 · 2 posts
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Rtesian ( ) posted Sat, 04 November 2017 at 8:16 AM · edited Fri, 23 August 2024 at 12:27 AM

Mistaking a slow update for non-reponse, I inadvertently uploaded to my gallery two copies of the same image.

No matter how many times I click 'delete art' the duplicate image appears on my gallery listing. I tried editing the duplicate by blanking out the field entries but when I tried to save the changes the page responded with (of course) the 'required fields' message.

Is there a step I am missing ??

JeniferC ( ) posted Sat, 04 November 2017 at 1:34 PM

Sorry for any confusion or frustration. You should see a red trash can button (to delete) under your thumbnail image in your gallery that should work. My apologies if you already tried that. As an admin, I see the same red trash can, and the system did remove the duplicate when I clicked on it. Hopefully, the issue was a temporary glitch. If the issue continues again, please let us know.

Thanks!

 

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