RobotHeadArt opened this issue on Nov 10, 2017 · 41 posts
RobotHeadArt posted Fri, 10 November 2017 at 9:33 AM
Completed an order and Paypal says it is paid but the order page still lists as unpaid.
skinnii posted Fri, 10 November 2017 at 10:15 AM
I am experiencing the same problem. I have contacted Paypal and they tell me the payment has been processed from their end.
structure posted Fri, 10 November 2017 at 10:20 AM Forum Coordinator
I am experiencing the same problem. Paypal says the order is complete and paid; I have a transaction number, renderosity is hung on the payment page and the item has not been delivered.
Locked Out
Tracesl posted Fri, 10 November 2017 at 10:25 AM
Order Summary - #113094809 same issue, Order shows as unpaid/unshipped and I ended up doing the order again. PayPal shows charge for both times but status has not changed. Did get an email for order that said payment email will be sent.
PilotHigh posted Fri, 10 November 2017 at 10:31 AM
Same issue here!
RobotHeadArt posted Fri, 10 November 2017 at 10:35 AM
Now it shows as paid for me.
PrestonW posted Fri, 10 November 2017 at 10:38 AM
I will start looking into your orders. PayPal is having an issue this morning communicating with our site.
PrestonW posted Fri, 10 November 2017 at 10:42 AM
@skinnii Your order has been marked paid
@Structure Your order has been marked paid
skinnii posted Fri, 10 November 2017 at 10:43 AM
PrestonW posted at 4:43PM Fri, 10 November 2017 - #4317707
@skinnii Your order has been marked paid
Thank you.
structure posted Fri, 10 November 2017 at 10:44 AM Forum Coordinator
Paid here too - slow internet day perhaps
Locked Out
PrestonW posted Fri, 10 November 2017 at 10:51 AM
@Tracesl your order has been marked paid and I have refunded you $16.47 back to PayPal for a duplicate payment
PrestonW posted Fri, 10 November 2017 at 10:52 AM
@PilotHigh Your order has been marked as paid!
CrimsonMagic posted Fri, 10 November 2017 at 11:01 AM
Same for me. Order is still in state "unpaid". Order#: 113094750 PayPal Transaktionscode: 6JK06954CG5119317
PrestonW posted Fri, 10 November 2017 at 11:06 AM
@CrimsonMagic I have verified and marked you order as paid. You should have access to your downloads now.
CrimsonMagic posted Fri, 10 November 2017 at 11:09 AM
Thank you :-)
nubinubi posted Fri, 10 November 2017 at 11:35 AM
same issue here :/ Order #: 113094838
serenenight posted Fri, 10 November 2017 at 11:39 AM
I paid twice apparently. Got notification that my order wasn't paid, and I have paid twice, and download is still 'pending' 113094637 ·
niklos posted Fri, 10 November 2017 at 11:45 AM
Same Problem - Order #: 113094853
WildDesigns posted Fri, 10 November 2017 at 11:54 AM
same here. Order #113094869
bwldrd posted Fri, 10 November 2017 at 12:05 PM
Well consider this my, "Me to" ... order #113094312
Thank you. :)
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Consider me insane if you wish, but is your reality any better?
niklos posted Fri, 10 November 2017 at 12:05 PM
Just Cleared...
PrestonW posted Fri, 10 November 2017 at 12:07 PM
@nubinubi @WildDesigns
Your orders have been marked paid
PrestonW posted Fri, 10 November 2017 at 12:07 PM
@niklos I see you were able to download your items. Let me know if you need anything else
PrestonW posted Fri, 10 November 2017 at 12:09 PM
@serenenight I have refunded you $6.00 back to PayPal
serenenight posted Fri, 10 November 2017 at 12:19 PM
I was able to get my item, thanks, but still could use a refund for the second payment.
serenenight posted Fri, 10 November 2017 at 12:20 PM
Okay, thanks. I see it now. We are all good.
Grovelight posted Fri, 10 November 2017 at 12:20 PM
Same issue for me with #113094878 paid twice but still not registering
PrestonW posted Fri, 10 November 2017 at 12:24 PM
@Grovelight I have verified and marked your order as paid so you should be able to download. I also refunded you $12.07 for your duplicate payment
bwldrd posted Fri, 10 November 2017 at 12:33 PM
Thank you very much.
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Consider me insane if you wish, but is your reality any better?
WildDesigns posted Fri, 10 November 2017 at 12:34 PM
Thank you, Preston.
Tracesl posted Fri, 10 November 2017 at 1:24 PM
Thank you :)
Amaranth posted Fri, 10 November 2017 at 2:11 PM
Same issue with my order (113094949) seems there's a communication issue between store and paypal
PrestonW posted Fri, 10 November 2017 at 2:31 PM
You are correct. PayPal is having issues communicating with our site today. I have verified and marked your order as paid. 
Amaranth posted Fri, 10 November 2017 at 2:39 PM
PrestonW posted at 9:39PM Fri, 10 November 2017 - #4317748
You are correct. PayPal is having issues communicating with our site today. I have verified and marked your order as paid.
Thank you Preston
jennysmi posted Fri, 10 November 2017 at 2:43 PM
My order 113094970 has the same issue..
PrestonW posted Fri, 10 November 2017 at 2:53 PM
Your order is marked as paid also. You should have access to download now. 
jennysmi posted Fri, 10 November 2017 at 3:25 PM
PrestonW posted at 3:25PM Fri, 10 November 2017 - #4317752
Your order is marked as paid also. You should have access to download now.
Thanks Preston!
maxarader posted Sat, 11 November 2017 at 12:12 PM
Same issue here. Waited an hour - no change in status. So I'm writing here.
maxarader posted Sat, 11 November 2017 at 12:26 PM
Ok. Now it shows as paid.
midage32065 posted Sat, 11 November 2017 at 2:07 PM
Transaction 113095664...Paid PayPal...Still pending...
midage32065 posted Sat, 11 November 2017 at 2:21 PM
Thank you