galaxiefilm opened this issue on Dec 13, 2017 ยท 17 posts
galaxiefilm posted Wed, 13 December 2017 at 6:58 PM
This is not a problem with anything I've purchased here at Rendo, but Smith-Micro has been of zero help (and is now just ignoring me). So I was wondering if anyone else has bought this product from Content Paradise and has been unable to install it.
I'm running Poser Pro 2012 16-bit in updated Win 7 Pro Edition 64 bit. (Yes, I have the disc version for PP 2014 but have not installed that upgrade yet as I'm still finishing a project I started in PP 2012. And I have no intention of upgrading to PP11 until I see all it's issues on this site seriously begin to wane).
Anyway, I purchased Poser Physics 2012 during their recent Thanksgiving sale but I get stuck in a loop when I try to install it.
Whenever I attempt to make the installation of Physics, I click on its install logo and get a message that says, "Poser could not be found on this system; ... Please click OK if you would like to manually locate your copy of Poser."
So, I click okay and I see the screen that's pictured in the attached JPEG. I locate Poser and click Okay. Then, the same window pops up again, asking me to find Poser. It's correct location is already selected. And I hit Okay again. Then, the same window pops up again, asking me to find Poser. It's correct location is already selected. And I hit Okay again. etc etc etc. Again & again & again.
Finally, I click "cancel" instead of "okay", and I get a screen that says, "Setup is not complete. If you exit now, the program will not be installed. You may run Setup again at another time to complete the installation."
I hit "yes" and exit set up. If I hit "no", I get the "where is Poser?" screen again.
The installation fails on two different computers that I have, so I don't buy that the applet is okay.
I've tried initiating the install in administrator modes and in Windows diagnostic modes. No difference.
Has anyone else ever encountered this and, if so, how did you resolve it?
Smith Micro is now totally ignoring my communications.
About to initiate a credit card charge back. THAT might get their attention.