Borgtrekker12 opened this issue on Dec 20, 2017 ยท 6 posts
Borgtrekker12 posted Wed, 20 December 2017 at 10:02 AM
Hi, purchased Prae BOGO item: Prae-Infinity Outfit For G3/G8 Daz yet to date have not received my free content.
Please look into and advise. Thanks. Wade
PrestonW posted Wed, 20 December 2017 at 11:03 AM
Hi Wade,
The only reason you wouldn't have received one is if you already owned all the possible freebies.
Preston
Borgtrekker12 posted Wed, 20 December 2017 at 1:29 PM
Hi Preston, according to my purchases record for Prae I have only bought 5 of their products including this purchase and with all their content I find it difficult to believe that the freebies offered match the 4 previous items I purchased... Is there any way to verify what the free items were and list them here so I can match them to my purchases? Unfortunately their BOGO offer is no longer listed.
Thanks for anything you can do to assist with this issue.
Wade
PrestonW posted Wed, 20 December 2017 at 2:05 PM
At this time I cannot gift you any of their items but I can offer you a $5 Gift Certificate if that helps?
Borgtrekker12 posted Thu, 21 December 2017 at 12:18 AM
OK, I will accept your offer of the $5 GC in lieu of said BOGO freebie.
Many thanks.
PrestonW posted Thu, 21 December 2017 at 9:46 AM
Hi Wade,
You will find your GC in your 'Gift Certs' tab under 'My Account'. Again I want to apologize for the inconvenience.
Preston