scottl opened this issue on Dec 24, 2017 · 129 posts
scottl posted Sun, 24 December 2017 at 9:32 PM
The website has been down for a few days. the page says for maintenance and a few hours. they having issues getting things fixed? Seems rather odd to have extended maintenance right before Christmas. Anyone know whats going on? Thx
LaurieA posted Mon, 25 December 2017 at 9:43 AM
I saw that too, but I have no idea what's going on.
scottl posted Mon, 25 December 2017 at 4:55 PM
Thx, wonder if they would answer an email, probably not. Merry Christmas :)
ShawnDriscoll posted Tue, 26 December 2017 at 5:15 AM
They need a webmaster, if those things still exist.
scottl posted Tue, 26 December 2017 at 12:08 PM
I did email and got a response from Walther, who is always awesome helping out. They have had some security issues and are fixing them. Sad that it comes at this time of year but then they have had no choice. Hope its back soon.
AirRaid posted Tue, 26 December 2017 at 12:08 PM
It's been days now and still no word. They could have at least sent out a courtesy e-mail giving a date when they will be back up.
ShawnDriscoll posted Tue, 26 December 2017 at 2:15 PM
Their site has had security issues for years. It's about time they started from scratch with updating their servers for the new year legalese.
Steve K. posted Wed, 27 December 2017 at 7:51 PM
Pretty irritating, alright. I can't get Vue running on my new computer without the watermark on renders, no way to "Activate", even though I entered a legitimate Serial Number to install it.
drifterlee posted Thu, 28 December 2017 at 10:38 AM
I went to cornucopia3d to change my payment card, and that site is down. I pay to get updated versions of Vue Complete.
ShawnDriscoll posted Fri, 29 December 2017 at 7:43 AM
I'm hoping that Hotmail won't block their new web servers once they are online again.
TheBryster posted Fri, 29 December 2017 at 8:54 AM Forum Moderator
Thanks for all the input here, guys. Sorry to hear of the problems. Let's hope things get back to normal soon.
Available on Amazon for the Kindle E-Reader
All the Woes of a World by Jonathan Icknield aka The Bryster
And in my final hours - I would cling rather to the tattooed hand of kindness - than the unblemished hand of hate...
Greymom posted Fri, 29 December 2017 at 11:29 AM
Posted on Eon's FB page 5 hours ago:
"E-on servers are closed for maintenance and security patching. We apologize for this service interruption and will let you know as soon as we are back online"
TheBryster posted Fri, 29 December 2017 at 4:09 PM Forum Moderator
Good to know, Greymom. Thank you.
Available on Amazon for the Kindle E-Reader
All the Woes of a World by Jonathan Icknield aka The Bryster
And in my final hours - I would cling rather to the tattooed hand of kindness - than the unblemished hand of hate...
AirRaid posted Fri, 29 December 2017 at 10:25 PM
It takes over a week for maintenance and patching? Why would they do this around Christmas when they could make some extra sales? And why does their page say "The website should be back up again in a few hours" when it's been a few days? Hmmmmm...
LaurieA posted Sat, 30 December 2017 at 4:17 PM
I was going to buy Vue again after years and years absence. Lost sale for them....too bad. Been checking every day for a week for it to come back online. Maybe it's an omen ;).
Laurie
Greymom posted Sat, 30 December 2017 at 9:18 PM
Worrisome, considering that I have invested a small fortune in VUE Infinite and a lot of content, but have not installed and activated it yet (still have to build the new computer). They are still posting notifications of new art and contests on their FB page, but the only email I am getting from them is reminders that my voucher is about to expire.
ShawnDriscoll posted Sun, 31 December 2017 at 6:41 AM
They'll fix things. Just have to figure out how is all.
scarefacetwo posted Sun, 31 December 2017 at 10:07 AM
The behavior is totally incomprehensible ! This does not create trust.
This is not a good style, not to inform the customers !
This is the worst case that can occur for a web sore, if you can not be online for more than 24 hours.
Maintenance work that is more extensive is usually announced for the customers !
Any company that matters, has high-availability systems, so that does not happen ! There are maintenance contracts for hardware to be back online within a few hours ! There are cluster systems that jump in immediately if something fails. Also during maintenance !
I was going to buy Vue again after years and years absence too, like LaurieA. I want to try it with Mac Os, but now i cant get even an activatiobn key.
They must have a really big, big problem ! !
Greymom posted Sun, 31 December 2017 at 11:26 AM
They are still posting at least once a day on the EON Software FaceBook page, seems like they could give us some news that way if nothing else. They did post one terse comment a few days back, but that was it.
kenmo posted Tue, 02 January 2018 at 10:15 AM
Wow...not good....
Greymom posted Tue, 02 January 2018 at 10:55 AM
Got a reply from the FB page this morning:
" we did not anticipate that it would take as long as it has. We can only apologize and reassure you that we want to be back online as much as you do."
That is somewhat reassuring anyway.
Greymom posted Tue, 02 January 2018 at 2:59 PM
Just got another FB message from EON, mostly just to let us know they are still alive and working on the problems. No news or estimates yet on when they will be up again.
ShawnDriscoll posted Tue, 02 January 2018 at 8:18 PM
Hope my gallery there (and account) haven't been erased, like when DAZ lost their servers.
Greymom posted Wed, 03 January 2018 at 8:10 PM
More active discussion on the FB page today. They are very eager to get the servers back up, but not there yet.
ShawnDriscoll posted Thu, 04 January 2018 at 5:28 AM
They have 12 years of security updates to do. Plus, a new web framework as well. Then the fun that is data migration.
Greymom posted Thu, 04 January 2018 at 8:58 AM
Thanks for the info, Shawn!
Renderholic posted Thu, 04 January 2018 at 2:10 PM
I paid for 2016 Complete upgrade weeks ago. 0n hold due to web issues. Hope that Cornucopia will honor last month's credit since could not order due to web issues. You would think that a software company could update a website.
Knechtruprecht posted Thu, 04 January 2018 at 4:58 PM
A whole amazing virtual world went bonkers. So sad. Since I posted my last pic only at Cornucopia3D and now it's somewhere close to nirwana, I'll better post it here as well.
ShawnDriscoll posted Thu, 04 January 2018 at 7:42 PM
I post my stuff on this gallery as well as on Cornucopia3D's gallery. And a bunch of other sites.
wheatpenny posted Fri, 05 January 2018 at 8:50 AM Site Admin
I had to reinstall my whole computer and now I can't activate my copy of Vue, so I'm back to using Carrara until they get their website fixed.
Jeff
Renderosity Senior Moderator
Hablo español
Ich spreche Deutsch
Je parle français
Mi parolas Esperanton. Ĉu vi?
Steve K. posted Fri, 05 January 2018 at 8:44 PM
wheatpenny posted at 8:37PM Fri, 05 January 2018 - #4321662
I had to reinstall my whole computer and now I can't activate my copy of Vue, so I'm back to using Carrara until they get their website fixed.
I'm the same way with a new computer. But when I try to logon to cornucopia3d or e-on software, I get an error about logging on to the (something), but not the "Down for a few hours" that I've been getting for weeks. So maybe they are trying to come back up.
About using Carrara, that is an example of "Don't throw me into that briar patch!" 
dreamcutter posted Fri, 05 January 2018 at 9:10 PM
ShawnDriscoll posted at 1:58PM Sat, 06 January 2018 - #4321557
They have 12 years of security updates to do. Plus, a new web framework as well. Then the fun that is data migration.
Haha - thats not something that that you do to production servers. Even if these are some ancient boxes, the first move I would make is to mirror them to a cloud hosted hyper-visor and perform the updates to a copy of the system instance. Down time unnecessary. Besides as of today ALL computers are compromised.
_Instinct tells me someone insured thier parachute with crypto keys... _
John_Matthews posted Fri, 05 January 2018 at 11:39 PM
Steve K. posted at 11:31PM Fri, 05 January 2018 - #4321702
wheatpenny posted at 8:37PM Fri, 05 January 2018 - #4321662
I had to reinstall my whole computer and now I can't activate my copy of Vue, so I'm back to using Carrara until they get their website fixed.
I'm the same way with a new computer. But when I try to logon to cornucopia3d or e-on software, I get an error about logging on to the (something), but not the "Down for a few hours" that I've been getting for weeks. So maybe they are trying to come back up.
About using Carrara, that is an example of "Don't throw me into that briar patch!"
I just tried getting on e-on's website and got this:
"http://www.e-onsoftware.net/404.html
Not Found !
You should use the main domain ending in .com
The webmaster"
I had typed e-onsoftware.com into the browser, not it came up as a .net domain instead. Weirdness! But, no front page that says they'll be back in a few hours.
They continue to be quite active on Facebook. They don't want to be down any more than anyone else because it's costing them money every day they're down. It's also ticking off people who have content they're trying to sell via Cornucopia, which is also down. They won't mention why the website is down, but they are assuring people that the issue will be corrected as soon as possible and I would imagine that would also mean extending deadlines for extending licenses, activations, etc.
John_Matthews posted Fri, 05 January 2018 at 11:43 PM
scottl posted at 11:41PM Fri, 05 January 2018 - #4320998
Thx, wonder if they would answer an email, probably not. Merry Christmas :)
I've been in contact with E-on via Facebook messenger and support via email for the past week to skull-out a texture issue when I import an object from 3ds. They're answering on FB messenger and email.
kristinf posted Sun, 07 January 2018 at 9:01 AM
wheatpenny posted at 2:58PM Sun, 07 January 2018 - #4321662
I had to reinstall my whole computer and now I can't activate my copy of Vue, so I'm back to using Carrara until they get their website fixed.
I am in exactly the same position. I can't believe the way they are treating their loyal customers. I wondered if they were in the process of going under, it's very peculiar behaviour. I have been with them since I bought Vue 4 pro in about 2004 and have upgraded every year since and invested a lot of money in software and assets. Now I am beginning to wish I had gone down the cinema4d path. :(
"I am extraordinarily patient, provided I get my own way in the end" - Margaret Thatcher 1989
bmdesigns posted Mon, 08 January 2018 at 4:58 AM
Hi guys, please mail us at support@e-onsoftware giving your latest inst code and the email you have the account registered on and we will send an activation code. :) Sorry I don't have an official e-on log in here......I am real though. John has been in touch with me! :)
kristinf posted Mon, 08 January 2018 at 6:02 AM
bmdesigns posted at 11:57AM Mon, 08 January 2018 - #4321852
Hi guys, please mail us at support@e-onsoftware giving your latest inst code and the email you have the account registered on and we will send an activation code. :) Sorry I don't have an official e-on log in here......I am real though. John has been in touch with me! :)
Phew, thank goodness, you had me very worried there for a moment :)
"I am extraordinarily patient, provided I get my own way in the end" - Margaret Thatcher 1989
paveletz posted Mon, 08 January 2018 at 6:45 AM
Hello all. Three days ago I replaced my old hard drive with ssd. After installing Win10 and Vue (2014 Studio), I also had a problem with online activation, but I found a "temporary solution": To reinstall (your legal, registered copy) Vue without activation on the e-onsoftware page, first you need to copy the * .key files from the hidden folder: C: \ programdata e-onsoftware. After completing the Vue reinstallation process, all you have to do is restore the old * .key files you have saved. Of course, the new Vue installation must be similar to the previous one - the same version, the same modules. However, in more complicated cases (as bmdesigns wrote) - contact with support is necessary. Good luck.
chrysoula posted Mon, 08 January 2018 at 6:08 PM
Maybe they could start selling Vue via Renderosity during this extremely indefinite outage....
John_Matthews posted Mon, 08 January 2018 at 6:52 PM
At least no "404" error as of this evening...
ShawnDriscoll posted Tue, 09 January 2018 at 3:42 AM
dreamcutter posted at 12:39AM Tue, 09 January 2018 - #4321704
ShawnDriscoll posted at 1:58PM Sat, 06 January 2018 - #4321557
They have 12 years of security updates to do. Plus, a new web framework as well. Then the fun that is data migration.
Haha - thats not something that that you do to production servers. Even if these are some ancient boxes, the first move I would make is to mirror them to a cloud hosted hyper-visor and perform the updates to a copy of the system instance. Down time unnecessary. Besides as of today ALL computers are compromised.
_Instinct tells me someone insured thier parachute with crypto keys... _
That, and the French government-controlled Internet probably has some new laws that merchants need to follow first before going online with their new servers.
andy.taylor posted Tue, 09 January 2018 at 6:23 AM
What's priceless is I had to reinstall windows 10 and when I contacted Vue about reactivating Vue 11 they had the temerity to inquire as to why I am using Vue 11 when I have the very latest Vue activated. I explained that I use skinVue with Vue11 infinite and then afterwards thought about how cheeky they are considering I need to go through this because their site is down and they are taking forever to fix it. I can't believe the shoddy way they are treating customers! Not even an official presence on here.
As long as I am only using it on one computer at a time as far as I am aware I can use Vue 11, 2014, 2015, 2016 or even Vue 5 infinite as much as I want! I can't download the latest Q4 update for 2016 because their site is down.
In the meantime I still haven't got it activated on this computer.
John_Matthews posted Tue, 09 January 2018 at 4:58 PM
andy.taylor posted at 4:41PM Tue, 09 January 2018 - #4321922
What's priceless is I had to reinstall windows 10 and when I contacted Vue about reactivating Vue 11 they had the temerity to inquire as to why I am using Vue 11 when I have the very latest Vue activated. I explained that I use skinVue with Vue11 infinite and then afterwards thought about how cheeky they are considering I need to go through this because their site is down and they are taking forever to fix it. I can't believe the shoddy way they are treating customers! Not even an official presence on here.
As long as I am only using it on one computer at a time as far as I am aware I can use Vue 11, 2014, 2015, 2016 or even Vue 5 infinite as much as I want! I can't download the latest Q4 update for 2016 because their site is down.
In the meantime I still haven't got it activated on this computer.
I can imagine the level of frustration you're having there. Did you contact them via phone or email? I've been emailing Barry (BMDesigns) and all has gone well. I'm sure Barry, or Walther, or someone else will be happy to help you (support@e-onsoftware) if you haven't gotten it all straightened out.
I know it's hard to be patient when we're used to things happening "right now" quick though. I believe they want everyone to be happy (or as happy as possible), especially given the unfortunate situation with their servers. Trouble is, from everything I read from those who've commented, folks seem to be happier speculating, thinking the worst, and making inferences rather than just being patient, finding facts, and moving forward.
It's likely no one has yet been given any authority to comment or make statements on the nature of the problem(s) with their website. I have some concerns regarding the situation, what may have happened, and when it will be set right. However, there are bigger things to fret over than this (unless, of course, you depend on this software for business and then it's critical). Not being Pollyanna, just practical. Not trying to diminish anyone's frustration, just trying to be reasonable.
-Cheers!
.
lostchord posted Wed, 10 January 2018 at 1:46 AM
kenmo posted Wed, 10 January 2018 at 10:07 AM
Knechtruprecht posted at 10:07AM Wed, 10 January 2018 - #4321603
A whole amazing virtual world went bonkers. So sad. Since I posted my last pic only at Cornucopia3D and now it's somewhere close to nirwana, I'll better post it here as well.
Very, very nice....
kenmo posted Wed, 10 January 2018 at 10:09 AM
Is this maintenance due to the Intel security issue? Is so, many other websites may end up in the same situation....
mitchin posted Wed, 10 January 2018 at 11:44 AM
My maintenance fee for December was not taken from my credit card. I have had Vue Infinite since its origins but since they went to a maintenance fee approach I stopped at Vue 9. To save some money I went with Vue 2016 Complete plus the maintenance fee. They took the fee out for Sept, Oct and Nov but not for Dec. This is a bad sign. Fortunately all my software has been activated. I've enjoyed reading everyone's post here and wanted to share my experience with the maintenance issue.
kenmo posted Wed, 10 January 2018 at 11:49 AM
Sorry but I meant maintenance at e-onsoftware for the Intel security issue...
LaurieA posted Wed, 10 January 2018 at 12:27 PM
I might have to look at that other landscape software again....
Laurie
bbost posted Thu, 11 January 2018 at 9:43 AM
A website down for a couple days is one thing, down for a few weeks, there's other stuff at play at a corporate decision level. There hadn't been a lot of traffic at the cornucopia store for a while. Lack of sales means lack of revenue.
kenmo posted Thu, 11 January 2018 at 11:35 AM
I can recall when the Groboto3D's forum went missing. There were problems it would be backup.... It's still down and that is a couple of years ago now...
chrysoula posted Thu, 11 January 2018 at 2:58 PM
Well, Vue itself is valuable software so I am sure it will be for sale again somewhere... by somebody....
kenmo posted Fri, 12 January 2018 at 6:21 AM
I hope and pray it does... Love Vue....
ironsoul posted Fri, 12 January 2018 at 2:06 PM
Find Vue like Zbrush, 95% frustration, 5% OMG - but that 5% makes it all worth it, fingers crossed that this will worlk out ok.
chrysoula posted Fri, 12 January 2018 at 9:39 PM
I'm definitely feeling the 95% frustration part right now and I don't even own it yet!
Greymom posted Sun, 14 January 2018 at 1:13 PM
I sent a couple of activation requests and questions to EON customer support this morning. Got a reply within minutes. My questions were answered and I am on the list to get VUE Infinite and Plant Factory activated, they said probably tomorrow. They are still there and doing their best!
dreamcutter posted Sun, 14 January 2018 at 2:08 PM
Greymom posted at 7:06AM Mon, 15 January 2018 - #4322214
I sent a couple of activation requests and questions to EON customer support this morning. Got a reply within minutes. My questions were answered and I am on the list to get VUE Infinite and Plant Factory activated, they said probably tomorrow. They are still there and doing their best!
My god thats good news but why on earth do they keep us guessing without an official update? A [roper message on the website with a plan would be far better than one off client outreach.
dreamcutter posted Sun, 14 January 2018 at 2:11 PM
kenmo posted at 7:08AM Mon, 15 January 2018 - #4322021
Sorry but I meant maintenance at e-onsoftware for the Intel security issue...
No, that is just a routine O/S patch that will cripple server performance. Once new processrs are out, the servers can be upgraded with a simple data restore. Downtime unnecessary. Seriously when is the last time since the .com era (other than DAZ) you saw a website go down for maintenance. Virtual cloud hosting and services like cloud-flare makes this unnecessary.
kristinf posted Mon, 15 January 2018 at 6:08 AM
There are other effects as well. For example, I have grids on my page and I forget how to remove them. Select help and I just get the website is down page so whilst the site is down we have no help files. Couldn't they just have a pdf help file in with the software? :(
Why would they close Cornucopia3D as well? I am a huge Vue fan, these are worrying times.
"I am extraordinarily patient, provided I get my own way in the end" - Margaret Thatcher 1989
Greymom posted Mon, 15 January 2018 at 10:41 AM
Received my requested activation keys early this morning as promised.
Sales now available: sales@e-onsoftware.com
chrysoula posted Mon, 15 January 2018 at 11:38 AM
Yay sales. Although if it's for full price..... well...
parisgranville posted Tue, 16 January 2018 at 10:51 PM
Can anyone recommend a Vue alternative, since E-on is no longer reliable?
Supersampling posted Wed, 17 January 2018 at 5:47 AM
parisgranville posted at 5:43AM Wed, 17 January 2018 - #4322384
Can anyone recommend a Vue alternative, since E-on is no longer reliable?
I'll grant you that their current communication strategy is unconventional, but E-on is still very much reliable. Sales, activations, dowload and support are all active, and the website will eventually follow. Just wait and see.
parisgranville posted Wed, 17 January 2018 at 7:23 PM
Not being able to use software because the website has been down for a month, means that we can't use the product for commercial projects. It has been a month since the website is down. It's time to move on.
Supersampling posted Wed, 17 January 2018 at 7:30 PM
I don't know why you can't use the software. As I said, activations and downloads are still available through support, as they stated numerous times on FB and various other boards.
wabe posted Thu, 18 January 2018 at 2:29 AM
Supersampling is right parisgrandville. Send a request to support@e-onsoftware.com and I am sure you will get helped.
If you need re-activation, to speed things up, please give some information (email address used for the e-on account, serial number, etc) so that you can be found quickly in the database. And, in case of (re-)activation, send the new INST-code that is displayed in the activation window as well.
One day your ship comes in - but you're at the airport.
kristinf posted Thu, 18 January 2018 at 4:30 AM
wabe posted at 10:26AM Thu, 18 January 2018 - #4322447
Supersampling is right parisgrandville. Send a request to support@e-onsoftware.com and I am sure you will get helped.
Try getting help files in vue. What about losing the community support on e-on and cornucopia. It really is outrageous treatment of the customer base actually. Yes of course I will wait and hope that things are straightened out, I LOVE Vue infinite, but to simply think it is okay because you can get re-activation via an email is naïve. They are not selling new software or maintenance contracts, that should tell you something, at least it does me. They haven't even got an official presence here to put our minds at rest.
"I am extraordinarily patient, provided I get my own way in the end" - Margaret Thatcher 1989
wabe posted Thu, 18 January 2018 at 6:26 AM
Well, have you tried to buy a maintenance or a new piece of software? I can assure you, it IS possible.
And help via F1? VERY simple. Switch to PDF in the options of Vue. It was always there and sits on your computer from the day you installed Vue. Or look into the application folder under "documentation",
One day your ship comes in - but you're at the airport.
kristinf posted Thu, 18 January 2018 at 7:21 AM
wabe posted at 1:11PM Thu, 18 January 2018 - #4322451
Well, have you tried to buy a maintenance or a new piece of software? I can assure you, it IS possible.
And help via F1? VERY simple. Switch to PDF in the options of Vue. It was always there and sits on your computer from the day you installed Vue. Or look into the application folder under "documentation",
Thanks so much, I will try the PDF thing. You don't happen know how to switch off the grids do you?
Regarding the maintenance, no, I haven't tried to buy it because the site is down and I am not keen on giving £300 (or however much it is now) to an email address and also without knowing the future of Vue/E-on. I haven't even been able to download the latest update and I can't be bothered with waiting 2 days for responses every time I need something. Any business that has its site down for a month has clearly got huge problems.
I appreciate you are happy with how e-on are behaving, I however, am not. If they had the common courtesy to create a thread explaining what is happening and what is going to happen I would have a lot more respect for them.
"I am extraordinarily patient, provided I get my own way in the end" - Margaret Thatcher 1989
wabe posted Thu, 18 January 2018 at 7:25 AM
Regarding updates (not upgrades) - it is the same. Write an email to support and you will get a download link. And I was not talking about buying maintenance, I was talking about maintenance OR the software.
What grid do you want to get rid of?
One day your ship comes in - but you're at the airport.
kristinf posted Thu, 18 January 2018 at 7:29 AM
wabe posted at 1:25PM Thu, 18 January 2018 - #4322451
And help via F1? VERY simple. Switch to PDF in the options of Vue. It was always there and sits on your computer from the day you installed Vue. Or look into the application folder under "documentation",
I couldn't find it under options. I eventually found the documents folder, I had no clue how to even find the vue folder but I eventually got there. Thanks :D
"I am extraordinarily patient, provided I get my own way in the end" - Margaret Thatcher 1989
kristinf posted Thu, 18 January 2018 at 7:34 AM
wabe posted at 1:30PM Thu, 18 January 2018 - #4322454
What grid do you want to get rid of?
When I open Vue the page now has a couple of boxes with a grid in the background
"I am extraordinarily patient, provided I get my own way in the end" - Margaret Thatcher 1989
ShawnDriscoll posted Thu, 18 January 2018 at 7:39 AM
I remember there being a menu bar above that window that had an icon for turning various grids on/off. Then saving as your default scene kept it that way.
wabe posted Thu, 18 January 2018 at 10:25 AM
If you mean the ground grid, that you can switch on or off in the options - display tab (lower right)
If you mean the blue boxes, this you find under the little View Display Options directly over the window you have here as screenshot, the first to the left. There you look for Frame Guides and deselect what you do not need.
One day your ship comes in - but you're at the airport.
kenmo posted Thu, 18 January 2018 at 11:07 AM
So what is REALLY going on at e-on?
FrankT posted Thu, 18 January 2018 at 2:04 PM
Still hungover from the company new year party?
ShawnDriscoll posted Thu, 18 January 2018 at 5:35 PM
Skeletal crew.
kristinf posted Fri, 19 January 2018 at 4:47 AM
wabe posted at 10:45AM Fri, 19 January 2018 - #4322467
If you mean the blue boxes, this you find under the little View Display Options directly over the window you have here as screenshot, the first to the left. There you look for Frame Guides and deselect what you do not need.
Woohoo that did it. Thanks so much Wabe :) (and thanks Shawn for the response)
"I am extraordinarily patient, provided I get my own way in the end" - Margaret Thatcher 1989
chrysoula posted Fri, 19 January 2018 at 12:48 PM
I'm currently waiting for a response on a purchase-info request. I am very curious if they're going to offer it at the standard rate, or if perhaps there's an unnannounced (because how would they announce it?) sale going on.
ShawnDriscoll posted Sat, 20 January 2018 at 8:11 PM
chrysoula posted at 5:10PM Sat, 20 January 2018 - #4322548
I'm currently waiting for a response on a purchase-info request. I am very curious if they're going to offer it at the standard rate, or if perhaps there's an unnannounced (because how would they announce it?) sale going on.
I get emails from e-on all the time about sales that are going on.
chrysoula posted Sat, 20 January 2018 at 10:00 PM
Yes. But those emails link to the website and are in fact unreadable with the site down. :-)
parisgranville posted Sun, 21 January 2018 at 9:47 AM
As a new or learner user of Vue, I would use the resources on the website a lot. It is unprofessional to expect us to read the Vue company's mind and be able to track down the PDFs. Also how do I know to email them to get activation. I guess I just object to all the mind reading they are expecting from us. Maybe they think they are going to buck a trend and sell software without a website at all.
ShawnDriscoll posted Mon, 22 January 2018 at 8:05 AM
Bentley's site is very slow and very static looking. With lots of generic clip-art. I don't see a single Poser figure. They might not know how to fix e-on's web issues.
Knechtruprecht posted Mon, 22 January 2018 at 9:54 AM
At least ... although I was more interested in some Cornucopia3D items ...
ShawnDriscoll posted Mon, 22 January 2018 at 10:20 AM
Good find. Still has that e-on look to it too, which is good.
judyk posted Mon, 22 January 2018 at 2:03 PM
Entering cornucopia3d.com now diverts you to that info.e-onsoftware.com server, so it looks like some address re-pointing is being done. Pity there is no "Learn about our downtime" section on the info site.... Doing a bit of nslookup investigation reveals that the IP address of cornucopia3d.com belongs to OVH Hosting, an internet service company, but that the IP of info.e-onsoftware.com belongs to Cloudflare, who are a cloud hosting service. Possibly they have always had that server in the cloud, but I would take a guess that they have been doing a spot of major service migration. Hopefully Cornucopia will be back soon.
RHaseltine posted Mon, 22 January 2018 at 3:07 PM
judyk posted at 3:06PM Mon, 22 January 2018 - #4322759
Entering cornucopia3d.com now diverts you to that info.e-onsoftware.com server, so it looks like some address re-pointing is being done. Pity there is no "Learn about our downtime" section on the info site.... Doing a bit of nslookup investigation reveals that the IP address of cornucopia3d.com belongs to OVH Hosting, an internet service company, but that the IP of info.e-onsoftware.com belongs to Cloudflare, who are a cloud hosting service. Possibly they have always had that server in the cloud, but I would take a guess that they have been doing a spot of major service migration. Hopefully Cornucopia will be back soon.
Cloudflare sits between the site (a lot of sites) and the wider net. You see the Cloudflare IP because the request for the page is going through them, not because they host the site itself. A lot of sites use Cloudflare.
drifterlee posted Mon, 22 January 2018 at 4:05 PM
I had to reformat my hard drive. Now I can'y activate my Vue software. How can I re-activate it??
Knechtruprecht posted Mon, 22 January 2018 at 5:39 PM
I'd try the e-onsoftware technical support emergeny response team.
Knechtruprecht posted Mon, 22 January 2018 at 6:25 PM
Click on the e-onsoftware maid-of-all-work:
emay68 posted Mon, 22 January 2018 at 7:19 PM
chrysoula posted at 8:12PM Mon, 22 January 2018 - #4322548
I'm currently waiting for a response on a purchase-info request. I am very curious if they're going to offer it at the standard rate, or if perhaps there's an unnannounced (because how would they announce it?) sale going on.
I received a reply about the price for an upgrade from Vue Complete 2015 to Vue Complete 2016 today. The price, $199, is the regular price. This was confirmed when I downloaded their price-list from the temporary website. So, no sale which means no purchase from me for now. I'm really disappointed. 
chrysoula posted Mon, 22 January 2018 at 10:28 PM
That's my guess on what the response will be; I looked at that price list too today. Well, I was committed to spending the full price BEFORE this happened and I haven't yet found a potential replacement I like as much, so I'm going to try to look on the bright side.
Odd they haven't responded to me, though. I got an initial response from sales and sent my detailed query back to them early this morning. I hope it isn't a 48-hour turnaround for every email exchange.
parisgranville posted Wed, 24 January 2018 at 1:27 AM
Purchasing software by email....it must be 1995.
-Timberwolf- posted Wed, 24 January 2018 at 4:11 AM
Well I hope this is just a temporary design, or else this whould be the most boring webpage ever.
Supersampling posted Wed, 24 January 2018 at 2:55 PM
Those who were ready to "move on" are still free to do so of course, but I'm happy to see the site back online as announced...!
John_Matthews posted Wed, 24 January 2018 at 11:41 PM
chrysoula posted at 11:34PM Wed, 24 January 2018 - #4322792
Odd they haven't responded to me, though. I got an initial response from sales and sent my detailed query back to them early this morning. I hope it isn't a 48-hour turnaround for every email exchange.
I sent an email to support regarding the update for my software and it may have been almost 48 hours turnaround time. Plus, they're in France, I'm in the US, and I know I'm not their only customer with an inquiry. So, any short delay is expected and not a big deal. I'm a bit concerned about the process of obtaining an activation code after updating my software, however. I'm in the middle of two projects and really can't afford being down very long.
andy.taylor posted Thu, 25 January 2018 at 5:23 AM
I have to say, e-on have been very helpful to me recently and very quick to respond as well so fair play to them. Walther has been great.
RAGraphicDesign posted Thu, 25 January 2018 at 7:18 AM Online Now!
Today I received this e-mail:
Statement on the Cyber-Attack at e-on
January 25, 2018
Dear Community of e-on Users —
Safeguarding your personal and financial information is one of our top priorities. In late November 2017, we learned that e-on was the target of an external cyber-attack. Immediately upon learning of the attack, we made every effort to close the security vulnerability. In addition, we engaged one of the world’s leading cybersecurity companies to evaluate our systems and to identify remediation solutions. We shut down the main server on December 19, 2017 after conducting internal security tests on the live production server to thoroughly mitigate the security vulnerability.
What we know—
We have discovered these criminals may have gained unauthorized access to e-on’s servers, for a period of time, dating back to June 2013. Some of the information contained on the affected servers includes names, addresses, email addresses, phone numbers, order and transaction information, membership information, subscription and maintenance plan information, public forum posts, technical support requests, software license information, and activation information. Based on what we know now, there is no evidence that login passwords and sensitive financial information including banking information and credit or debit card information were compromised as this data was protected by encryption and hashing.
What we are doing in the short term—
As many of you know, Bentley Systems, a leading global provider of comprehensive software solutions for advancing infrastructure, acquired e-on in 2015. E-on has been and continues to be, a leader in the creation, simulation, and integration of natural 3D environments.
Bentley takes the privacy of its users to be of the utmost concern, and we are working hard to minimize the disruption to e-on’s users. We are doing everything in our power to make e-on’s systems and security processes more secure. We have set up a temporary website to handle all requests for software activation, software downloads, purchases, technical support, and other requests. During our main server outage, it is necessary that these requests be processed manually by e-on’s software team. We will process all requests as quickly as possible, and in most cases, within 24 to 48 hours upon receipt. Unfortunately, we will not be able to provide the 24/7 support that had been available on our self-service website, and requests will temporarily be processed during our home office business hours, 9:00am to 5:00pm (UTC +1:00). We greatly apologize for this inconvenience while we implement new security software tools and procedures, along with a new server infrastructure to safeguard e-on’s website.
What we are doing in the coming months—
We will need to rebuild the e-on e-commerce website and the Cornucopia3D website “from the ground up.” While this will take time, we will re-introduce online services as they are available, and their security has been thoroughly tested. We anticipate that the Cornucopia3D content store will be the last online service to be restored due to its technical complexity. However, we are exploring ways to allow our users to re-download content they have already purchased, and will provide updates on that process as we know more.
The e-on software team and Bentley greatly regrets the inconvenience this data breach may have caused our users. We are committed to do all we can to ensure that all your future experiences with e-on will include the confidence that your data and your personal information is secure. We have a motto at e-on: “Our team is there for you,” and we will work tirelessly to live up to those words and regain your trust.
We will continue to provide updates as we learn more and will keep you posted as services become available. Regards,
The e-on Software Team
RAGraphicDesign posted Thu, 25 January 2018 at 7:20 AM Online Now!
At the bottom of the email they sent two links: one for technical support and another for sales support.
John_Matthews posted Thu, 25 January 2018 at 9:23 AM
And that's the email we've all been expecting. Good, an official explanation of what happened and what they're doing to mend things. I'm glad they finally did this and I hope it's an indication they're closer to having most everything up and running again than they were in December.
On the other hand; since 2013 !? Really!?
aeilkema posted Thu, 25 January 2018 at 12:16 PM
Yes, it's clear, E-On is controlled by a major corporation these days..... whatever happened to the quick, semi-open, responsive team that used to be. Hope they can fix it all soon, hearing that my details have been up for grabs since 2013 isn't really comforting.
Our team is there for you..... sure, that motto was true in 2013 perhaps. These days the team seems to absent a lot and very little communication. Time to change that motto into something that's more true.
What's perhaps worse.... all communications I get from them sound like sales pitches, including this one. It's getting annoying.
Artwork and 3DToons items, create the perfect place for you toon and other figures!
http://www.renderosity.com/mod/bcs/index.php?vendor=23722
Due to the childish TOS changes, I'm not allowed to link to my other products outside of Rendo anymore :(
Food for thought.....
https://www.youtube.com/watch?v=pYZw0dfLmLk
colvin posted Thu, 25 January 2018 at 1:44 PM
Just got this from eon this morning 01/25/2018
e-on software logo-1.png
Statement on the Cyber-Attack at e-on
January 25, 2018
Dear Community of e-on Users —
Safeguarding your personal and financial information is one of our top priorities. In late November 2017, we learned that e-on was the target of an external cyber-attack. Immediately upon learning of the attack, we made every effort to close the security vulnerability. In addition, we engaged one of the world’s leading cybersecurity companies to evaluate our systems and to identify remediation solutions. We shut down the main server on December 19, 2017 after conducting internal security tests on the live production server to thoroughly mitigate the security vulnerability.
What we know—
We have discovered these criminals may have gained unauthorized access to e-on’s servers, for a period of time, dating back to June 2013. Some of the information contained on the affected servers includes names, addresses, email addresses, phone numbers, order and transaction information, membership information, subscription and maintenance plan information, public forum posts, technical support requests, software license information, and activation information. Based on what we know now, there is no evidence that login passwords and sensitive financial information including banking information and credit or debit card information were compromised as this data was protected by encryption and hashing.
What we are doing in the short term—
As many of you know, Bentley Systems, a leading global provider of comprehensive software solutions for advancing infrastructure, acquired e-on in 2015. E-on has been and continues to be, a leader in the creation, simulation, and integration of natural 3D environments.
Bentley takes the privacy of its users to be of the utmost concern, and we are working hard to minimize the disruption to e-on’s users. We are doing everything in our power to make e-on’s systems and security processes more secure. We have set up a temporary website to handle all requests for software activation, software downloads, purchases, technical support, and other requests. During our main server outage, it is necessary that these requests be processed manually by e-on’s software team. We will process all requests as quickly as possible, and in most cases, within 24 to 48 hours upon receipt. Unfortunately, we will not be able to provide the 24/7 support that had been available on our self-service website, and requests will temporarily be processed during our home office business hours, 9:00am to 5:00pm (UTC +1:00). We greatly apologize for this inconvenience while we implement new security software tools and procedures, along with a new server infrastructure to safeguard e-on’s website.
What we are doing in the coming months—
We will need to rebuild the e-on e-commerce website and the Cornucopia3D website “from the ground up.” While this will take time, we will re-introduce online services as they are available, and their security has been thoroughly tested. We anticipate that the Cornucopia3D content store will be the last online service to be restored due to its technical complexity. However, we are exploring ways to allow our users to re-download content they have already purchased, and will provide updates on that process as we know more.
The e-on software team and Bentley greatly regrets the inconvenience this data breach may have caused our users. We are committed to do all we can to ensure that all your future experiences with e-on will include the confidence that your data and your personal information is secure. We have a motto at e-on: “Our team is there for you,” and we will work tirelessly to live up to those words and regain your trust.
We will continue to provide updates as we learn more and will keep you posted as services become available.
Regards,
The e-on Software Team
For more information, visit our website
chrysoula posted Thu, 25 January 2018 at 7:11 PM
Well.... good to know, I guess.
aeonmoon posted Sun, 28 January 2018 at 4:36 AM
Good to hear that there's some information.
I recently bought a new computer for rendering and was about to install my copy of Vue Complete when I realized that the cornucopia3d website was down. While I still have the software on my old pc, I'd rather use the new i9-7900x rig for Vue than the semi-ancient i7-960. Rendering decent skies at high resolution on the i7-960 was a matter of extreme patience.
Too bad they don't have download links on the new website yet since then I could just have plugged in my serial number and started immediately. I'll contact their support today and have it fixed.
From this point and while recovering from the security breaches, I hope that E-on will revamp their store since since it lacked many basic functionalities. They should focus on increasing their revenue from selling user-created content and lower the prices for software updates. This would increase the public usage of their products and likely improve their income substantially, strengthening their market position. In a market where a number of free quality products compete, it's all about building the best store platforms for content. Lower price of base product and upgrades = more customers for the shop and less of a leap of faith for potential new customers.
jugoth posted Fri, 09 February 2018 at 7:14 AM
Have you thought it a new rip off service from them keep site down for long time, when it pops back you cant download your older vue software or update it. Then will get message security problem and we have lost your details apart from vue 16 and above. Seems a new rip off scheme to force you update computer and buy latest vue.
Thenar posted Mon, 19 February 2018 at 2:10 PM
They got hit pretty hard by Hackers as I understand it. They are building a whole new security system and trying to recover assets. I understand also that Vue 2018 is well into development and that is continuing. I had a problem with reinstalling Vue and I was able to reach Walter Beck at Vue Customer service and he took good care of me. So give it a try.
PeterBob posted Mon, 19 February 2018 at 4:30 PM
E-on software is back ....... but i can't find cornucopia3d.com store ! Do you know why ?
Thenar posted Mon, 19 February 2018 at 4:49 PM
I've only heard that they are rebuilding from scratch and it's taking a long time. It's a shame...so many small producers have their websites linked to Cornucopia for sales. I wanted to buy some solidgrowth plants but can't. Patience, I guess.
Darboshanski posted Sat, 24 February 2018 at 4:46 PM
Hi It's been a long time since I've been here or doing any 3d work at all since my machine died. I just built a new Intel i7 six core. I want to install vue 9, never found the need to upgrade, but have found recently that something happened to the Eon site. Does anyone have any suggestions on how to get the activation code for me to install vue? Is there someone I can contact. Can I email support with my serial number? Any help would be great. I never received an email from Eon about the hack so really don't know what to do. Thanks
estherau posted Sat, 24 February 2018 at 5:23 PM
I got a new computer and had to reactivate. The response to my help email was rapid and efficient and personal. I'm really happy with their service, and it is not at all like a big corporation ignoring people like someone mentioned above. I also got some help and advice with my settings too. Love esther
I aim to update it about once a month. Oh, and it's free!
Darboshanski posted Mon, 26 February 2018 at 10:26 AM
Thank you estherau
RAGraphicDesign posted Wed, 07 March 2018 at 4:38 AM Online Now!
I wonder what the sellers on the Cornucopia site are doing.....Poor guys:( I would have to re-download some objects and vegetation that are no longer compatible with the version of Vue I have ..... Who knows when it will happen ....
ShawnDriscoll posted Wed, 07 March 2018 at 9:32 PM
I'm curious if my Vue 9.5 Infinite will ever hook to a web store again.
HartyBart posted Sun, 11 March 2018 at 1:26 PM
Some people's purchased Cornucopia store content will be locked to the old licence. I'm curious if getting a new licence file fixes this problem?
Learn the Secrets of Poser 11 and Line-art Filters.
SgtRock1 posted Mon, 19 March 2018 at 2:53 PM
Cornacopia Ever Coming Back ? Reason I ask is I bought metal .mat files there. Anyone Creating .mat files for Vue Id be interested in buying group sets. Metals Plastics Glass Woods ect.
-Timberwolf- posted Sun, 25 March 2018 at 5:45 AM
Just visited their website. Obviousley this is their final design, for it has been updated in a while. Is this all to promote a software? I was again tempted to get VUE complete shortley before their server shut down. I am so glad, I resisted.
judyk posted Sun, 27 May 2018 at 5:34 AM
For anyone who is still interested, there are two business entities involved in this subject: E-On Software, which develops and markets the software products and operates as a subsidiary of Bentley Systems since it was acquired by them, and E-On Software, Inc., which stayed in the hands of the erstwhile E-On president, and which still owns the Cornucopia 3D sales site. I've learned this in email correspondence with the Bentley subsidiary while trying to find out what royalties if any I still have outstanding from my time as a vendor on the Cornucopia site. They have been helpful, but in contrast I have had no response to mails I've sent to the current Cornucopia owner, E-On Software, Inc., about royalties. As I was only a vendor for a short time and the amount is likely to be small, I quite frankly don't have the energy to chase that up, but more irritating is the fact that I've also had no response to my final mail to them, asking to be released from my brokering agreement on the grounds that the sales site has gone. That presumably leaves me with restrictions on selling some items on other sites, even though I can't make any money though the Cornucopia site. I don't know what is happening with Cornucopia 3D, and quite possibly it will return again soon, but so far my experience with the new owners has not exactly been positive.
kenmo posted Tue, 29 May 2018 at 1:26 PM
This E-onsoftware / Cornucopia mess has been going on too long. We need a response and some answers.... Enough is enough....
wabe posted Wed, 30 May 2018 at 8:52 AM
A look here might help to understand a bit:
One day your ship comes in - but you're at the airport.
kenmo posted Tue, 05 June 2018 at 10:25 AM
This is simply taking too long. And I don't like the stink of it...
parisgranville posted Fri, 20 July 2018 at 8:59 PM
The FAQ's don't really answer the questions we have. Like where can we see all our former purchases. Boy I hope you kept a copy of the receipts.
jugoth posted Fri, 27 July 2018 at 5:25 AM
1 IMPORTANT THING I WANT TO KNOW. DID THEY KEEP BACK UP RECORDS OF YOUR PURCHASES AS I BOUGHT VUE FROM VERSION 6 TO 9 THEN 11. I HAVE STUDIO VERSIONS. CAN I REDOWNLOAD ALL MY VUES BY LOGGING ON WITH MY ACCOUNT IF INFO KEPT? OR WILL I GET MESSAGE SAYING SORRY WE DONT HAVE YOUR ACCOUNT RECORDS SO PLEASE SPEND 3,000 ON A NEW VUE EVAN IF YOU CANT RUN IT.
wabe posted Sat, 28 July 2018 at 12:44 AM
You will get both. From 6 to 9 you will get a "sorry, because of a change in technology we can't provide download links for versions older than Vue 11" and you will get a "yes, no problem - here is your download link for Vue 11".
But a question, why is it so difficult for you to write to e-on support?
One day your ship comes in - but you're at the airport.
FrankT posted Sat, 28 July 2018 at 1:24 PM
Because some people would rather whine and rant in a forum which can't actually help than contact someone who can.
forester posted Sat, 28 July 2018 at 7:01 PM
No, it appears to be more a lack of knowledge about how and why these software changes take place the way they do. Massive frustration, coupled with a fear - "Am I going to get a run-around about stuff I really don't know or understand, if I do contact a big scary institution?" Compounded by a language problem, it seems. ... So, a little charity and patience here, maybe warrented.
HartyBart posted Sat, 15 September 2018 at 8:30 PM
Are the Cornucopia store vendors going to be released from their commitment to E-on's store now, and thus be able to take their content to other stores for sale? Has anyone heard news about that? I presume that Cornucopia was wiped by the hackers and is never coming back. But I had a big wish-list there which I would still like to purchase, and would love to see the Vue content developers start selling again somewhere such as Renderosity.
Learn the Secrets of Poser 11 and Line-art Filters.
Angelsinger posted Mon, 01 October 2018 at 9:03 PM
Just sharing 2 things for future reference: one is great, the other is frustrating.
1 - The Great: In mid-July, E-on responded within a day of my request (or sooner!) to my activation requests for 2 REALLY OLD versions of Vue: both Vue 7 Infinite & Vue 6 Infinite.
When I casually mentioned an issue later on, Walther graciously wrote me back with a solution. It was a gesture done in kindness, not obligation. I'm still blown away by that!
2 - The Frustrating: As of today, both versions of Vue are telling me AGAIN that I have a "bad' activation. :(
Basically, right now I'm just tired of Mama E-on forcing me to constantly check in from time to time to use the apps I paid to use ages ago— and grounding me like I'm a guilty child who's up to no good. I wanted to work on & render my scenes without watermarks tonight. But this constant-call-home activation method is ruining my gusto. : (
wabe posted Tue, 02 October 2018 at 2:20 AM
"bad activation" means that the installation code you have sent to e-on for activation is not the new one but old. An activation key is ALWAYS based in the new installation code that is created always freshly when the software is installed again. Send the right code to e-on and I'm sure the activation key that you will get back will work.
One day your ship comes in - but you're at the airport.
iloco posted Sat, 20 October 2018 at 9:14 AM
I been away from using Vue for a few years due to sickness in family. Had to buy a new computer with Windows 10. I have found all my Vue versions from Vue 4 to Vue 2014 I installed Vue 6 after getting activation key from wabe by email. For us with older versions of Vue it looks like a one time key would solve a lot of problems. Will install vue 2014 and see if can get a key as fast as tthe one for vue 6. Got my key with in 24 hrs which was fast.
ïÏøçö
