Trollschlumpf opened this issue on May 11, 2018 · 18 posts
Trollschlumpf posted Fri, 11 May 2018 at 12:59 PM
Instead of the free random item my order still shows the "DazStudio 2018 Grab Bag - FREE PRODUCT" item. Order # 113180341
jennblake posted Fri, 11 May 2018 at 1:06 PM
We are looking at it now. Give us a few minutes. 
mrfrosty posted Fri, 11 May 2018 at 1:14 PM
same thing here...two purchases and no freebie on either
Order #: 113180344 · Purchased on May 11, 2018 Order #: 113180337 · Purchased on May 11, 2018
jennblake posted Fri, 11 May 2018 at 1:34 PM
Yes. We have that fixed now..and are working to get all of the orders previous to it being corrected set correctly. Will be just a little bit.
PrestonW posted Fri, 11 May 2018 at 2:19 PM
Hi, If you go pick out a product that is showing in the thumbs on the article page. We will gift those to you.
mrfrosty posted Fri, 11 May 2018 at 3:33 PM
These are the two I would like https://www.renderosity.com/mod/bcs/phantasm-hair-for-g3/117415
https://www.renderosity.com/mod/bcs/jinx-boots-for-g3/116825
PrestonW posted Fri, 11 May 2018 at 3:41 PM
I have gifted you these items. You will find these in the 'Gifts' section of your account 
mrfrosty posted Fri, 11 May 2018 at 4:38 PM
THX
fast1eddie1 posted Fri, 25 May 2018 at 7:19 PM
Hello,
in my order# 113187783
I just experienced the same missing FREE PRODUCT for the Grab Bag Event - 2nd Round. I had no problems in my previous orders today. Any assistance would be greatly appreciated. Thanks!
PrestonW posted Fri, 25 May 2018 at 7:28 PM
This usually happens if you have all of the free items that are available.
fast1eddie1 posted Fri, 25 May 2018 at 7:42 PM
Hello again,
My order# 113187802 also did not receive a free item and a quick perusal of the items shown under:
"Below you may check a few of the DS Grab Bag Gifts:"
there were several items I checked to verify that I do not have. It would be unfortunate if some of the items shown were not in fact available for this 2nd round.
Thanks.
PrestonW posted Sat, 26 May 2018 at 8:50 AM
If you send me a couple of those items that you do not have. I will be happy to gift those to you
fast1eddie1 posted Sat, 26 May 2018 at 2:41 PM
Hi and thanks for the help,
If possible I'd like these 2 items from the Grab Bag listings:
https://www.renderosity.com/mod/bcs/dark-age-helms/117986 https://www.renderosity.com/mod/bcs/loyalty-for-skull-crusher-outfit/120528
Thanks very much!
T0mcat00 posted Sat, 26 May 2018 at 6:12 PM
Small problem with my order #113188676
I received the Material ADDON for the Alion Suit (https://www.renderosity.com/mod/bcs/?ViewProduct=124155) through the Grab Bag. As I don't own the Alion Suit and also don't use G8F yet, this seems like a waste of a really great looking product to me. As it is a texture set for a G8F geoshell I'm not sure if I would be able to find a way to use it on a G3F geoshell or a G3F bodysuit... So would it be possible to exchange this product for any of https://www.renderosity.com/mod/bcs/to-dye-for---universal-iray-shaders/119858 or https://www.renderosity.com/mod/bcs/male-emotions-for-genesis-8/122873 or https://www.renderosity.com/mod/bcs/flirty-girl-poses-for-g3f-and-g8f/123037
Or if there is a way to use the addon's textures on a G3F, please give me a hint....
PrestonW posted Sat, 26 May 2018 at 11:07 PM
fast1eddie1 You will find your items in the "Gifts" area of your account
PrestonW posted Sat, 26 May 2018 at 11:08 PM
T0mcat00 The system is not set up to do exchanges. I am sorry that you can not use your free item.
T0mcat00 posted Sun, 27 May 2018 at 6:09 AM
No problem... Grab Bag is a gamble system and sometimes you don't win ;)
FlagonsWorkshop posted Sun, 27 May 2018 at 4:00 PM
I actually participated in this one. Bought a $100 gift certificate and used it one item at a time. Got a couple of things I would have bought at some point... maybe ;) Not sure what I am going to do with the M3 clown character. Haven't rendered one of those in a long, long time.