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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Reward Points

Scoopey opened this issue on May 25, 2018 · 2 posts
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Scoopey ( ) posted Fri, 25 May 2018 at 1:23 PM · edited Wed, 27 November 2024 at 7:28 PM

I understand that if you have purchased a product and used a voucher and then ask for a refund that the value you receive in store credit is equal to the the product minus the voucher reduction. What I want to know is if it is normal to lose the reward point for the original price. In my case I was refunded for a faulty product but have actually lose reward points on the refund - OK its only 35 but I can't help feeling I'm being screwed over somewhere along the line for someone elses error!

jennblake ( ) posted Sat, 02 June 2018 at 9:20 AM

Just wanted to note here that this was handled via email and other means. 😄

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