carlos17 opened this issue on Jul 24, 2018 ยท 4 posts
carlos17 posted Tue, 24 July 2018 at 2:52 PM
Afraid I made a mistake in purchasing an item and hope you'll help me fix it.
I just made a purchase (order #113214528), but forgot to enter my gift certificate number for payment. Naturally the item shows up in my Order Detail as Unpaid, Unshipped.
How can I apply my gift certificate to this purchase?
Appreciate your help.
jennblake posted Tue, 24 July 2018 at 3:12 PM
There is only one way to fix this, and that is delete this order and let you place a new order using your Gift Certificate. I will do that for you now. 
carlos17 posted Tue, 24 July 2018 at 3:46 PM
Perfect!
Thank you for cleaning up my mess!
jennblake posted Tue, 24 July 2018 at 4:22 PM
Happy to help.