fred333 opened this issue on Nov 20, 2018 ยท 5 posts
fred333 posted Tue, 20 November 2018 at 7:39 AM
Hi, this strange orer appeared on my account - no items $101.81. I have e-mails about this mystery order too and my credit card company say they can see it on their systems. I have e-mailed customer support twice with no response. Can some one say why $101.81 has been taken off my credit card for nothing?
PrestonW posted Tue, 20 November 2018 at 9:35 AM
Hi,
I am sorry I didn't receive any email. There must have been a glitch in the system. I refunded you $91.81 back to your card and put your $10 gift certificate back in your account.
Preston
fred333 posted Tue, 20 November 2018 at 9:39 AM
Thank you very much, PrestonW. That's very fast service.
PrestonW posted Tue, 20 November 2018 at 9:41 AM
You are welcome. Let me know if you have any other problems 
fred333 posted Sat, 08 December 2018 at 8:47 AM
Hi,
it has just happened again! Order 113270526 is an empty order for the same amount as order 113270525 which I just placed. Please can you refund me the invalid second order. Thanks.