On Saturday noon (CET) I purchased Teen Rocco. I tried to use this figure and noticed, that the option 'Normal On' does not work, I get – in DS4 – many error messages, that some files from the folder '/Runtime/textures/Mar3D/Teen JADE/' are missing.

I forwarded the confirmation of my purchase to 'store@renderosity.com' with this complaint. I found this address at the bottom of each Renderosity page under 'About / Contact us'. There is written 'Please allow up to 24-hours for an email response.' .Those 24 hours passed away more than once, even one working day is over?

I do not expect a solution in that short time, but at least a confirmation, that my mail had been read and any information about what's next.

How does Renderosity define 'Customer Care'?