Borgtrekker12 opened this issue on Mar 27, 2019 ยท 6 posts
Borgtrekker12 posted Wed, 27 March 2019 at 2:28 AM
Hi, this order paid on PayPal yesterday 3/26/2019 will not release and show as being paid... Here are the payment details,
PayPal Transaction# 0WD33106P50416228 for order# 113319194 in the amounrt of $125.37 shows as being paid on my PayPal Account.
Please look into and do whatever you can to release this purchase to me.
Thanks.
Wade Townsend
Borgtrekker12 posted Wed, 27 March 2019 at 3:16 AM
Also, Please Note: As of 1 AM 3/27/2019 as i write this addendum to my original statement above I ave not received a confirming e-mail from you regarding this paid order... Therefore I have to conclude somethings amiss on your end...
PrestonW posted Wed, 27 March 2019 at 2:32 PM
Hi,
I apologize for the error. I have marked your order as paid. You can now access your downloads.
Borgtrekker12 posted Wed, 27 March 2019 at 3:16 PM
So any idea what happened as I just received another e-mail today stating this order remains unpaid???
PrestonW posted Wed, 27 March 2019 at 3:36 PM
I marked the order as paid so you should not get anymore notices. I believe PayPal had a period of time where it wasn't communicating with our site.
Borgtrekker12 posted Wed, 27 March 2019 at 3:45 PM
OK, thanks for taking care of this and for responding so quickly. I just looked at my account, all is good, and i can now access that paid content.