ArtByMel opened this issue on Apr 15, 2019 ยท 5 posts
ArtByMel posted Mon, 15 April 2019 at 8:13 AM
What happened here? I paid for a purchase with store credit which zeroed out the cost,. but it still tried to make me use a CC or Paypal. Now it says it's not paid, and yet it's marked paid in full. Can you please fix this so I can DL my purchase? Order#: 113327824
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jennblake posted Mon, 15 April 2019 at 10:39 AM
That is now marked paid. This is a known issue and only happens with orders that are paid with in-store credit...a rounding issue. Sorry for the trouble. 
ArtByMel posted Mon, 15 April 2019 at 11:49 AM
Thanks for fixing. But to be honest, that is he first time it has happened to me.
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Store Staff posted Mon, 15 April 2019 at 11:54 AM Site Admin
Yes, thankfully it doesn't happen all the time. Very rarely actually.
Store Staff posted Mon, 15 April 2019 at 11:56 AM Site Admin
Hi.
Did you receive your serial/registration number yet? If not...send an email to store@renderosity.com and CC jennblake@renderosity.com with your username " showplan" and your order number 113323140 and we can issue that number to you manually.
I am VERY SORRY for the trouble.
JennBlake