poisinivy opened this issue on Aug 12, 2019 ยท 11 posts
poisinivy posted Mon, 12 August 2019 at 8:37 AM
My AV won't let me checkout even if i add rendersity to my safe list. my AV states heuristic Analysis, it happens when i go from shopping cart to check out and using payapal. No way in heck I would use a credit card with these kinds of warnings
whats up Rendo is your site safe?.
when Going from this page in check out
I Get this
poisinivy posted Mon, 12 August 2019 at 9:25 AM
okay I was able to shut my AV off to check out. but you guys really need to get this stuff working so we don;t keep getting this warning messages
Lenord posted Mon, 12 August 2019 at 1:36 PM
You might want to report a false positive to your AV vendor and see what they say. I've run into similar situations and had the AV (I use Avast Paid subscription) and they checked it out OK and the next definitions update it never happened again.
Remember...No matter where you go there you are
poisinivy posted Mon, 12 August 2019 at 3:03 PM
yeah I did report it to Kasperkey, and i double check everything with free virus total instant check https://www.virustotal.com/gui/home/upload
Lenord posted Mon, 12 August 2019 at 6:16 PM
Just a thought, however with Rendo's always tinkering with site software you never can tell what's what...
Remember...No matter where you go there you are
CHMedia posted Tue, 13 August 2019 at 9:55 AM
This is a false positive from Kaspersky. We have alerted them and haven't heard back. Thank you for reporting it. If our users keep reporting it hopefully they will respond soon.
Giana posted Tue, 13 August 2019 at 12:19 PM
in that case, i, too, keep having to turn Kaspersky off when checking out...
TwiztidKidd posted Tue, 13 August 2019 at 4:00 PM
It wouldn't surprise me if any the AV makers played some sort of net neutrality card where they expect compensation in return. Their reputation and trust would take a really deep dive.
Giana posted Wed, 14 August 2019 at 9:42 AM
update: got through check-out today without a hitch...
been meaning to say i really do like the new layout for the process, too...
[aw, look how young & punky you look, Twiz]
jonigocap posted Mon, 26 August 2019 at 4:14 AM
you can check for problem maybe you must deactived antivirus.
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TwiztidKidd posted Mon, 26 August 2019 at 2:49 PM
