Forum: MarketPlace Customers


Subject: Downloading purchased files fails 80% of the time

pctech4ny opened this issue on Sep 10, 2019 ยท 5 posts


pctech4ny posted Tue, 10 September 2019 at 10:23 PM

So I've spent the last 6 hours attempting to download the 3 ZIP files for a purchased product. After MANY MANY attempts managed to get 2 of the files to finish (they usually fail the first several attempts anywhere from 10% to 90% completed). But the 3rd file has failed at least 6 times...

And this is my typical experience trying to download files from Renderosity since I've been buying products the last month or so.

I have no problems downloading from other sites at all. It's just here that the download progress freezes and then fails. Sometimes I can click "pause" then "resume" in my browser download window after the download progress is frozen for 30 seconds or so and sometimes that jogs it back to life but usually that fails too.

I've tried everything I can think of (site whitelisted in AV and firewall, studiously avoiding any other download activity at the same time, waiting up to an hour between attempts at the same file) but it still seems not to make any difference.

This can't be affecting everybody or mobs would be out with torches... ?

PS and it failed for the 7th time in 6 hours of attempts... time for bed.