seachnasaigh opened this issue on Sep 20, 2019 ยท 6 posts
seachnasaigh posted Fri, 20 September 2019 at 10:52 AM
OS is Win7Pro 64bit. I was running the P11.2 installer using default locations, etc., and I think it auto-launched the Support installer, and that it was the Support installer which was blocked.
The log doesn't show any more detail than the screenshot. I don't see any option to report it as a false positive.
Any suggestions? Anybody else encounter this?
Poser 12, in feet.
OSes: Win7Prox64, Win7Ultx64
Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5
EClark1894 posted Fri, 20 September 2019 at 4:27 PM
seachnasaigh posted Fri, 20 September 2019 at 4:44 PM
The installer (.exe) temporarily creates the .tmp while it is executing.
Poser 12, in feet.
OSes: Win7Prox64, Win7Ultx64
Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5
quietrob posted Fri, 20 September 2019 at 6:40 PM
That is strange. I also have Malwarebytes Premium on my machine. I didn't get any such threat. Did it or quarantine the file? Are you able to create an exclusion?
seachnasaigh posted Fri, 20 September 2019 at 7:21 PM
It didn't give opportunity to allow the executable to continue to run. It killed the process (closed out the installer). Nothing in quarantine.
Poser 12, in feet.
OSes: Win7Prox64, Win7Ultx64
Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5
quietrob posted Sat, 21 September 2019 at 1:07 AM
You know the workaround. Malwarebytes only has to be off when installing the program. I'd kill the net as well. Before you enter your S/N, provide net access. Those who know the installation process better than I will you tell if that will work. However, the only time I saw the net in use during installation was at the Serial Number screen.