Borgtrekker12 opened this issue on Oct 15, 2019 ยท 5 posts
Borgtrekker12 posted Tue, 15 October 2019 at 1:16 AM
Hi this order was paid today using PayPal yet it continues to show as unpaid... PayPal shows the payment on their Transaction# 23687308T1633334E with payment in full of $15.33. Please look into this and correct my account allowing me to download these paid items.
Thank you for your prompt attention to this matter.
Wade Townsend
Borgtrekker12 posted Tue, 15 October 2019 at 1:24 AM
Now this same order shows as being paid twice with a 2nd transaction# 8BE15649NN5254719 with the same paid amount of $15.33!!!
Please refund 1 of these payments.
Thanks.
Brittany posted Tue, 15 October 2019 at 9:45 AM
Hi, I refunded one of your payments for the amount of $15.33. The Transaction ID for PayPal : 07K38126R1579110M. Have a great week.
Borgtrekker12 posted Tue, 15 October 2019 at 7:49 PM
Payment credited and account back to normal with downloads available on this order... Any idea what happened?
Thank you!!!
Brittany posted Wed, 16 October 2019 at 9:48 AM
I'm not sure how that happened.