I have the updated version. Just upgraded last week. Poser will not open because it's telling me the "license isn't valid."

Except that it is valid, and "Not required" is in the Previous Serial field.

In other words, it's claiming the Poser license I just purchased as an upgrade is not valid, but will not allow me to enter the previous serial or the serial for Poser 11 that's listed in my account. Because of this error (and yes, it's the 11.2 version), Poser won't run at all.

I'm seriously considering requesting a refund or doing a chargeback at this point because I paid $100 for software that cannot be launched.

Hi,

Please submit a ticket to support.posersoftware.com for further assistance with Poser. The Poser support team will be happy to help you. Each ticket is answered in the order it was received. Let me know if you need assistance with anything else.

Hi Soobe, please try uninstalling poser with geek uninstaller

or a Mac equivalent and then reinstalling, it should work after this.

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structure posted at 12:36PM Thu, 21 November 2019 - #4370869

...please try uninstalling poser with geek uninstaller

...and then reinstalling, it should work after this.

Thanks, structure. That worked.

You're Welcome

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