Forum: MarketPlace Customers


Subject: Poser 11 says license not valid

Soobe opened this issue on Nov 21, 2019 ยท 5 posts


Soobe posted Thu, 21 November 2019 at 8:26 AM

I have the updated version. Just upgraded last week. Poser will not open because it's telling me the "license isn't valid."

Except that it is valid, and "Not required" is in the Previous Serial field.

In other words, it's claiming the Poser license I just purchased as an upgrade is not valid, but will not allow me to enter the previous serial or the serial for Poser 11 that's listed in my account. Because of this error (and yes, it's the 11.2 version), Poser won't run at all.

I'm seriously considering requesting a refund or doing a chargeback at this point because I paid $100 for software that cannot be launched.