Naneth36 opened this issue on Dec 30, 2019 ยท 8 posts
Naneth36 posted Mon, 30 December 2019 at 9:44 AM
Hi everyone, Could I have my gift certificates merged?
Brittany posted Mon, 30 December 2019 at 9:48 AM
Hi,
I can't merged your gift certificates because they all expire within 30 days.
Naneth36 posted Mon, 30 December 2019 at 9:50 AM
Is it because they come from Reward Points ?
Brittany posted Mon, 30 December 2019 at 9:53 AM
That could be it.
Naneth36 posted Mon, 30 December 2019 at 9:58 AM
I have to say I'm a bit surprised because it has been done for others customers before. I read it in some previous posts in this forum.
jennblake posted Mon, 30 December 2019 at 11:16 AM
We can merge purchased gift cards as those expire in 4 years. We cannot merge any that end within 30 days. 
Naneth36 posted Mon, 30 December 2019 at 11:20 AM
Brittany, I've noticed something strange in my account : there are 4 certificates instead of 3. I don't know why. Is it possible for you to make another try with only those finishing by "298", "427" and "806 " ?
Naneth36 posted Mon, 30 December 2019 at 11:24 AM
OK, jennblake, I understand. I wish you all a Happy New Year.