chupacabra555 opened this issue on Feb 15, 2020 ยท 3 posts
chupacabra555 posted Sat, 15 February 2020 at 10:19 PM
As the subject says, I'm having a problem with a gift certificate purchase.
I made the purchase, and tried to apply it to an item in my cart. For some reason, it didn't acknowledge the certificate, so I reloaded the page, and the item in my cart simply disappeared.
I went back and put it back in my cart, but now it says that I already used the certificate.
Can anyone give me help n fixing this?
jennblake posted Sun, 16 February 2020 at 10:36 AM
Hi.
There is an order placed for you that is unpaid. It would be the top order under your Account area. It does have the Gift Certificate for $5 applied to the total purchase and the amount you own is the correct amount for that item and the discount applied. 
chupacabra555 posted Sun, 16 February 2020 at 11:27 AM
Thanks for the help :) For some reason, it wasn't showing the gift certificate until I went to pay.