Forum: MarketPlace Customers


Subject: Payment made, products still not available

analog07 opened this issue on Sep 21, 2020 ยท 4 posts


analog07 posted Mon, 21 September 2020 at 5:33 PM

On thursday, 17 September, I placed an order for five products. Renderosity received my payment in full ($30.24) from my card, but the products are still listed as unpurchased. In fact, they are still in my shopping cart.

The total for the purchase was based on a sale that has since expired, as well as on a coupon that has likewise expired, and on a gift certificate of $5 that the Renderosity system has not used.

I would greatly appreciate having those five products placed into my purchased items list and made available -- and for Renderosity to cash my gift certificate that was supposed to help pay for those products.

Thank you.