Forum: MarketPlace Customers


Subject: Help! Customer's account has been removed somehow!

Minyassa opened this issue on Sep 24, 2020 ยท 8 posts


Minyassa posted Thu, 24 September 2020 at 4:00 PM

User DarkAngelGenesis, who has over a thousand dollars in purchases here from years and years of membership, cannot log in today. The message she gets is "Sorry! We're sorry, but this account has been removed. Please contact admin@renderosity.com if you have questions or feel this is in error." She has sent an email but we are concerned since the weekend is coming up and she has been cut off from access to her purchased content and her Poser serial and other things that are stored here. She did not ask for her account to be removed and is utterly baffled at how this could have happened. I can look in my received gifts list and see her name there from past years, but if I try to send her a sitemail it does not recognize her name. She is, understandably, freaking out. If this could please be brought to someone's attention quickly, she'd like to know what's going on.