dbwalton opened this issue on Oct 23, 2020 ยท 238 posts
dbwalton posted Fri, 23 October 2020 at 12:34 PM
I thought I'd post this here instead of the DAZ forum because, well, this isn't controlled by DAZ.
I've noticed DAZ seems to be posting new items and sales, but I have been getting lots of errors in DAZ Studio, and haven't heard ANY response from DAZ in WEEKS regarding a trouble ticket I opened. In fact, after about 3 weeks, I contacted them asking, "What's up? I haven't heard anything."
I got an auto-reply back saying if I didn't reply (to the auto reply), they would assume my problem is fixed and close my ticket.
In the past, customer support has been slow to answer (usually a week), but 3, 4 or more weeks???
I'm really tempted to drive to their HQs and look around to see if anyone is still there.