SilverDolphin opened this issue on Oct 29, 2020 ยท 6 posts
SilverDolphin posted Thu, 29 October 2020 at 2:08 PM
I spend over $5 dollars and I did not get freebie. My order#113568116
jennblake posted Thu, 29 October 2020 at 3:27 PM
Hello.
Please check your account for a new order as that has the free item there for you. 
Sorry for the error!
regenwald posted Thu, 29 October 2020 at 3:58 PM
Hello, I have similar issues, but with the Poser Grab Bag. I had a "normal" product in my cart, plus the Poser Grab Bag, and after having paid my order, no product was shown for download. Not the product that I have paid for, and not the free item. Order #: 113568142. Moreover, when trying to follow the hint you gave above, I stepped into my account and not any of my previous orders was shown there, only the "empty" new order.
jennblake posted Thu, 29 October 2020 at 5:13 PM
@regenald I have also fixed this order for you. Please check your account for the new order with the Grab Bag item included.
regenwald posted Fri, 30 October 2020 at 3:31 AM
Thank you very much, Jenn. Now it works :-)
@SilverDolphin: sorry that I jumped into your thread with my issue - I didn't know what's the correct behavior here.
jennblake posted Fri, 30 October 2020 at 9:48 AM
Happy to help. Just for knowledge sake...it is always best to start a new thread for every issue, so you don't get missed.