anniemation opened this issue on Mar 09, 2021 ยท 3 posts
anniemation posted Tue, 09 March 2021 at 12:43 PM
I tried to purchase a product and there was a credit card error at the top. So I check the info and tried it again, same error. So I paid with Paypal. Now I see the two credit card purchases did go through.
Order number: 113630523
Only shows up once
But this is what my bank is showing:
Expand 03/09/21 PURCHASE PAYPAL *BOND 4029357733 TN CARD5933 $4.80 Expand 03/09/21 PURCHASE RENDEROSITY 6153337775 TN CARD5933 $4.80 Expand 03/09/21 PURCHASE RENDEROSITY 6153337775 TN CARD5933 $4.80
jennblake posted Tue, 09 March 2021 at 12:58 PM
When you get an error trying to use a credit card on an order, the attempted purchase puts a HOLD on the funds to be used if the order processes. When it does not....those holds are just in a pending status and will drop off your card automatically in 3 - 5 business days. As there was no order processed..there is no way to capture or process a payment. 
anniemation posted Tue, 09 March 2021 at 1:01 PM
Thank you!