Heavenlee opened this issue on Jul 02, 2021 ยท 4 posts
Heavenlee posted Fri, 02 July 2021 at 4:52 AM
Hi, i made a purchase using my husbands credit card last nyt and a message came up saying it couldn't go thru, so my husband phoned the credit card company this morning and they said the transaction has went thru. Could u check this please? The following number is the number on the transaction . Order No: 6153337775TN Thanks
jennblake posted Fri, 02 July 2021 at 10:34 AM
When you get an error during the checkout process, the card company will have a pending/hold charge on it. This charge will never process as there is no order associated with the charge. You should see those items are still in your cart. We do not have an order for you. This happens when the information in the details at top do not match what is on the card. Name, zip code, CSV number...etc. That hold will fall off the card automatically in 3 - 5 days. 
Heavenlee posted Fri, 02 July 2021 at 2:30 PM
Ahhhh okie dokie, thank u hon
jennblake posted Fri, 02 July 2021 at 2:43 PM
Very welcome.