Forum: MarketPlace Customers


Subject: My order #113683042 still shows "unpaid" after > 30 minutes

mn2307 opened this issue on Jul 04, 2021 ยท 2 posts


mn2307 posted Sun, 04 July 2021 at 4:07 AM

Hi, I have ordered two items, paying with payPal as usual. I have received the Renderosity invoice, plus my PayPal-issued receipt. I did not get the Renderosity payment confirmation notice, nor am I able to download the purchased items after more than 30 minutes. I usually can download my orders within seconds after payment. Kind regards, Mark


jennblake posted Sun, 04 July 2021 at 11:22 PM

Hello.

I have confirmed your paypal payment and marked the order as paid for you. You can now download your purchase. Sorry for the wait!