Borgtrekker12 opened this issue on Dec 03, 2021 ยท 3 posts
Borgtrekker12 posted Fri, 03 December 2021 at 9:53 PM
Hi, for some reason I was able to purchase the following product 2x on the following orders,
Product: Belladonna for G8-8.1 Females
1st purchase# 113751775 dated 11/30/21 for $9.47
2nd purchase# 113752726 dated 12/1/21 for $9.47
Will you please refund or credit my account for $9.47 from the 2nd purchase?
Also how is we can purchase content multiple times?
Many thanks.
Wade
ShaniaB posted Mon, 06 December 2021 at 9:51 AM
Hi Wade!
I've placed a credit on your account for $9.47. You should not be able to purchase the same product more than once. You can however place an order as a gift on the same product and gift it to someone else.
Please let me know if you ever run into a double purchase again. Thanks for letting us know!
Kind Regards,
ShaniaB.
jennblake posted Mon, 06 December 2021 at 10:51 AM
The only way you can purchase an item twice, is if it was in a bundle the first time it was ordered. The system allows you to buy items in a bundle again.